Shift Lead
About The Position
The Shift Lead supports store operations and customer service, including opening and closing the store when management is absent. The role handles required system start-ups and cash procedures, prepares the sales floor and stock room for the business day, and opens the back door for deliveries. The Shift Lead models a distinctive customer experience, assists customers and patients, resolves issues, and demonstrates customer-service best practices to the team. The position supports ordering, receiving, inventory accuracy, merchandising, pricing, bookkeeping, store cleanliness and maintenance, and compliance with company policies and applicable laws. It may include assisting at the pharmacy out window and completing other assigned tasks. The Shift Lead communicates assigned tasks when store management is not present and reports disciplinary issues and customer complaints to management. Training and requested PPLs are also part of the role.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license, obtained and maintained as required by state.
Responsibilities
- Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparation of the floor and stock room.
- Open the store’s back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and cash-register change requests.
- Greet and assist customers and patients, resolve customer issues, answer questions, and model customer-service best practices.
- Hold store keys and open or close the store without management as necessary.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
- Register sales accurately and record scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
- Assist in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Handle basic department pricing and daily price changes; maintain proper signage and complete related pricing tasks accurately and on time.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed.
- Help maintain clean, neat, orderly interior and exterior store conditions and request repairs when appropriate.
- Assist with food separation and product placement according to policy, rotate consumable stock using FIFO, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws for regulated products, including alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
