Shift Lead
About The Position
The Shift Lead supports store operations and customer experience, opening and closing the store in the absence of store management. The role handles required system start-ups and cash procedures, prepares the sales floor and stockroom for the business day, and opens the back door for deliveries. The Shift Lead models and delivers a distinctive, positive customer experience and communicates assigned tasks to team members when management is not present. The position supports inventory, merchandising, pricing, bookkeeping, store maintenance, and compliance activities. It also coaches team members on ordering processes, assists management with operational reviews and assignments, and completes training requested by the Manager.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Obtain and maintain valid PTCB certification or a pharmacy license as required by state.
Responsibilities
- Open and close the store in the absence of store management, including system start-ups, cash handling, and preparing the floor and stockroom for the business day.
- Open the store back door for deliveries and assist with vendor deliveries and ordering processes.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
- Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Assist with order exceptions and reverse logistics, including returns and empty packages.
- Assist with evaluating and developing displays, completing resets and revisions, and merchandising promotional, seasonal, and sale items.
- Maintain accurate inventory and on-hand counts across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Perform basic department pricing and daily price changes, maintain signage, and complete related regulatory pricing tasks accurately and on time.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment.
- Help maintain clean, neat, and orderly store conditions and request repairs as needed when management is absent or as requested.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Maintain working knowledge of store systems and equipment; assist at the pharmacy out window as requested.
- Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
- Conduct team-member bag checks before they leave the store.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is not present and report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
