Beverly & Martel PT Shift Lead

ALFRED•Los Angeles, CA

10d•$24 - $27

About The Position

The Shift Lead supports daily cafe operations and helps lead the team through busy, fast-paced shifts. As a key partner to cafe leadership, the role drives hospitality standards, maintains operational flow, coaches team members, and helps ensure consistency in service and product quality. Shift Leads set the tone on the floor through accountability, communication, and hands-on leadership. The position leads by example in guest service, supports team training and development, oversees cafe operations, and helps maintain workplace standards and compliance. It requires a commitment of at least three shifts per week and reliable attendance. The listed wage is $19.42 per hour plus tips, approximately $23.50–$26.50 per hour.

Requirements

Passion for hospitality and creating exceptional guest experiences.
Strong communication, leadership, and interpersonal skills.
Ability to thrive in a fast-paced, team-oriented environment and maintain composure under pressure.
Positive attitude, strong work ethic, and willingness to learn and grow.
Flexibility to attend occasional trainings or team meetings outside regularly scheduled shifts.
Reliable attendance and consistent availability, including a minimum commitment of three shifts per week.
Ability to lift and carry up to 20 pounds without assistance.
Ability to move quickly and efficiently throughout a fast-paced cafe.
Strong close-range vision and attention to detail for drink preparation, cash handling, and order accuracy.
Ability to bend, squat, reach, and perform cleaning, stocking, and other operational tasks.
Ability to remain on feet for extended periods during scheduled shifts.
Ability to operate a POS system, cash register, or tablet to process customer orders and payments accurately.
Hand dexterity and coordination to safely operate espresso machines, steamers, grinders, and other cafe equipment.

Nice To Haves

Previous cafe, coffee, or restaurant experience is preferred, but not required.

Responsibilities

Lead by example in delivering exceptional hospitality and upholding Alfred service standards.
Provide solutions-oriented leadership during shifts to support smooth and efficient cafe operations.
Create a welcoming environment and model professional guest engagement.
Address guest questions, concerns, and escalated situations in alignment with hospitality standards.
Maintain knowledge of cafe offerings and support team knowledge and development.
Foster a collaborative team culture built on accountability, communication, and recognition.
Support onboarding and training through coaching, feedback, and reinforcement of operational standards.
Develop barista knowledge of coffee and tea origins, flavor profiles, and preparation techniques.
Build relationships with team members and understand their strengths and development opportunities.
Assist management with staffing support, floor coverage, and shift-flow decisions.
Delegate responsibilities and ensure tasks are completed accurately and efficiently.
Support performance accountability and policy adherence in partnership with management.
Oversee daily cafe operations to maintain quality, consistency, cleanliness, and operational excellence.
Maintain an organized, stocked, and sanitary cafe during opening, mid, and closing shifts.
Ensure food and beverages meet Alfred standards for quality, presentation, and timeliness.
Support inventory management, product organization, and delivery receiving.
Manage register operations, cash handling, tip distribution, and employee timekeeping.
Conduct daily temperature logs and support compliance with health, safety, sanitation, and HACCP standards.
Use Slack, email, and Daily Cafe Logs to maintain alignment across teams.
Monitor the floor and adjust workflow proactively to anticipate cafe and guest needs.
Promote a safe, supportive, and inclusive environment for guests and employees.
Complete and document incident reports for employee or guest injuries and promptly inform management.
Follow company policies, procedures, and operational guidelines in the Employee Handbook.
Support additional responsibilities and operational needs as assigned.