PT Shift Lead

Pet Supermarket•Fruit Cove, FL

About The Position

The Shift Lead assists the store management team with the overall operation and performance of the store, including sales, merchandising, animal care, cleaning, and compliance with company guidelines and procedures. The role supports animal well-being and aims to enhance the shopping experience for pets and their people. As manager on duty, the Shift Lead helps achieve daily sales goals, delegates and completes assigned tasks, and supports efficient store operations while following policies and procedures communicated by the Sunrise Support Office. The Shift Lead leads customer service and sales efforts, supports store standards and safety, and helps maintain livestock, pet enclosures, and the fish system. The position also assists with inventory accuracy, merchandising, restocking, opening and closing procedures, new-hire training, and community events. The role involves working primarily on the sales floor in a temperature-stable environment, with regular standing and movement, animal-care duties, and repeated lifting.

Requirements

Minimum of 1 year of retail or customer service experience.
Enjoy working with and around animals.
Ability to work a flexible schedule that includes mornings, evenings, weekends, and/or holidays.
Ability to perform physical duties including repeated lifting of up to 55 pounds during a shift.
Ability to stand or move around for most of the work time.
A valid driver's license and access to a motor vehicle are preferred.

Nice To Haves

Valid driver's license and access to a motor vehicle.

Responsibilities

Assist customers and lead the team in driving sales, service, and customer experience initiatives to achieve sales, KPI, and store performance goals.
Prioritize, assign, and delegate daily goals, tasks, and assignments to associates and ensure proper completion while manager on duty.
Maintain professionalism and a positive attitude in workplace communications.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial relationships with rescue agencies.
Maintain a safe and clean store environment for employees and customers.
Maintain the cleanliness and well-being of livestock, including animal care and feeding.
Lead and demonstrate customer engagement using the selling and service model.
Maintain store standards and meet safety requirements, including protecting company assets.
Clean pet enclosures and ensure animals have appropriate food and water.
Support maintenance of the fish system.
Restock merchandise on shelves and fixtures and move products from the stockroom to the sales floor.
Partner with the Store Manager to maintain accurate physical inventories, take counts, and meet shrink goals.
Perform store opening and closing procedures.
Communicate performance concerns to the Store Manager or Assistant Store Manager in a timely manner.
Support new-hire training and execution of merchandising guidelines.
Complete tasks and other duties assigned by store management.
Monitor business throughout the shift and react to business needs.
Maintain confidentiality of business, customer, personnel, and other company information.
Communicate with customers, fellow employees, and upper management, and access, input, and retrieve information from the computer system.