Shift Lead, PT

Marcus Corporation • Columbus, OH

12d • Onsite

About The Position

Under the direction of the theatre management team, the Shift Lead supports management with theatre efficiency, staff communication, and meeting daily goals. The role may be a first point of contact for guest concerns and assists with associate coaching, training, and policy enforcement to help ensure an exceptional guest service experience. This position reports to the General Manager, although reporting may vary by location.

Work is performed in an office and theatre environment. Noise is usually moderate to high, with occasional loud conditions. Wearing a face mask is required during scheduled working hours. The position frequently involves sitting, talking and/or hearing, and using hands to handle objects, tools, or controls; standing and walking are occasional. The employee may occasionally lift or move up to 35 pounds. Close vision and the ability to adjust focus are required.

Requirements

• At least six months of experience in the theatre industry.
• Strong interpersonal, verbal, and written communication skills.
• Willingness and motivation to learn new skills, tasks, and software systems to meet changing industry demands.
• Ability to occasionally lift and/or move up to 35 pounds.
• Close vision and the ability to adjust focus.

Nice To Haves

• High school diploma or equivalency is preferred.

Responsibilities

• Communicate goals and objectives to associates by conducting pre-shift meetings.
• Assist management by repositioning team members in areas of need during peak periods and according to show schedules.
• Process voids, refunds, reserve seating swaps, and loyalty-point issuances for guest-service reasons.
• Reboot terminals to ensure scanning is fully operational.
• Serve as the first point of contact for guest concerns.
• Help maintain daily operational quality by meeting “Best In Class” benchmarks: Smile, Product Quality, Speed of Service, Clean Environment, Promote Value Offerings, Entertainment, and Thanking the Guests.
• Assist with projects such as seat repair, training, inventory, and financial goal planning and execution.
• Perform other duties as assigned by the management team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed