PT Shift Lead

Pet Supermarket•Jacksonville, FL

About The Position

The Shift Lead assists the store management team with the overall operation and performance of the store, including sales, merchandising, animal care, cleaning, and adherence to company guidelines and procedures. The role supports animal well-being and aims to enhance the experience of pets and their people at Pet Supermarket. As manager on duty, the Shift Lead drives daily sales goals, assigns and completes operational tasks, and follows policies and procedures communicated by the Sunrise Support Office. The Shift Lead supports customer service, store standards, safety, inventory accuracy, team training, and community events. The position involves working primarily on the sales floor, caring for animals, maintaining store cleanliness, restocking merchandise, and responding to changing business needs. The work environment is relatively temperature-stable, and employees may occasionally work alone. Accidental injuries involving pets, slips, trips, falls, and strains or sprains are possible. Employees may access confidential business, customer, and personnel information and are expected to keep it confidential.

Requirements

At least 1 year of retail or customer service experience.
Enjoy working with and around animals.
Ability to work a flexible schedule that includes mornings, evenings, weekends, and/or holidays.
Ability to perform physical duties including repeated lifting of up to 55 pounds during a shift.
Ability to communicate with customers, employees, and upper management; access, input, and retrieve information using a computer system.
Ability to perform duties involving standing or moving around, and bending, reaching, kneeling, and stooping.

Nice To Haves

Valid driver's license and access to a motor vehicle.

Responsibilities

Assist customers and lead the team in sales, service, and customer experience initiatives to achieve sales, KPI, and store performance goals.
Prioritize, assign, and delegate daily goals, tasks, and assignments to associates, and ensure completion while serving as manager on duty.
Maintain professionalism and a positive attitude in verbal, written, and email communications.
Partner with the Store Manager to plan and execute community events and develop business relationships with rescue agencies.
Maintain a safe and clean store environment for employees and customers.
Maintain the cleanliness and well-being of livestock, including animal care and feeding.
Lead and demonstrate customer engagement using the selling and service model.
Maintain store standards and safety requirements, including protection of company assets.
Clean pet enclosures and ensure animals have appropriate food and water.
Support maintenance of the fish system.
Restock merchandise on shelves and fixtures and move products from the stockroom to the sales floor.
Partner with the Store Manager to maintain accurate physical inventories, take counts, and meet shrink goals.
Perform store opening and closing procedures.
Communicate performance gaps or concerns to the Store Manager or Assistant Store Manager in a timely manner.
Support new-hire training and execution of merchandising guidelines.
Monitor business throughout the shift and respond to business needs.
Complete other tasks and duties assigned by store management.