Shift Lead, PT

The Marcus Corporation • Columbus, OH

11d

About The Position

Under the direction of the theatre management team, the Shift Lead supports management with theatre efficiencies, staff communication, and meeting daily goals. The Shift Lead may be a first point of contact for guest concerns and assists with associate-related tasks such as coaching, training, and policy enforcement. This position helps ensure an exceptional guest service experience and reports to the General Manager, although reporting may vary by location.

The role is performed in an office and theatre environment. Noise levels are usually moderate to high, with occasional loud conditions. Wearing a face mask is required during scheduled working hours. The physical demands include frequently sitting, talking and/or hearing, and using hands to handle objects, tools, or controls; occasionally standing and/or walking; and occasionally lifting or moving up to 35 pounds. Close vision and the ability to adjust focus are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• At least six months of experience in the theatre industry.
• Strong interpersonal, verbal, and written communication skills.
• Willingness and motivation to learn new skills, tasks, and software systems to meet changing industry demands.
• Ability to meet the described physical requirements, including occasionally lifting or moving up to 35 pounds and required vision capabilities.
• Must wear a face mask during scheduled working hours.

Nice To Haves

• High school diploma or equivalency is preferred.

Responsibilities

• Conduct pre-shift meetings to communicate goals and objectives to associates.
• Assist management by repositioning team members where needed during peak periods and according to show schedules.
• Process voids, refunds, reserve seating swaps, and loyalty-point issuances for guest-service reasons.
• Reboot terminals to ensure scanning is fully operational.
• Serve as a first point of contact for guest concerns.
• Help maintain daily operations and meet “Best In Class” benchmarks for smiling, product quality, speed of service, a clean environment, promoting value offerings, entertainment, and thanking guests.
• Assist with projects such as seat repair, training, inventory, and financial goal planning and execution.
• Perform other duties as assigned by the management team.
• Assist with associate-related tasks such as coaching, training, and policy enforcement.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed