Beverly Hills FT Shift Lead

ALFRED•Beverly Hills, CA

7d•$24 - $28

About The Position

The Shift Lead supports daily cafe operations and helps lead the team through busy, fast-paced shifts. Acting as a key support partner to café leadership, this role drives hospitality standards, maintains operational flow, coaches team members, and ensures consistency in service and product quality. Shift Leads set the tone on the floor through accountability, communication, and hands-on leadership.

Requirements

Passion for hospitality and creating exceptional guest experiences.
Strong communication, leadership, and interpersonal skills.
Ability to thrive in a fast-paced, team-oriented environment while maintaining composure under pressure.
Positive attitude, strong work ethic, and willingness to learn and grow.
Flexibility to attend occasional trainings or team meetings outside regularly scheduled shifts.
Reliable attendance and consistent availability, including a minimum commitment of three shifts per week.
Full-time employees must maintain an average of 30 hours per week to retain full-time status.
Ability to lift and carry up to 20 pounds without assistance.
Ability to move quickly and efficiently throughout the cafe.
Strong close-range vision and attention to detail for drink preparation, cash handling, and order accuracy.
Ability to bend, squat, reach, and perform cleaning, stocking, and other operational tasks.
Ability to remain on feet for extended periods throughout scheduled shifts.
Ability to operate a POS system, cash register, or tablet device to process customer orders and payments accurately.
Hand dexterity and coordination to safely and efficiently operate espresso machines, steamers, grinders, and other cafe equipment.

Nice To Haves

Previous cafe, coffee, or restaurant experience.

Responsibilities

Lead by example in delivering exceptional hospitality and upholding Alfred service standards.
Provide solutions-oriented leadership during shifts to support smooth and efficient cafe operations.
Create a welcoming environment for guests and model professional customer engagement.
Address guest questions, concerns, and escalated situations in alignment with Alfred Hospitality standards.
Maintain knowledge of cafe offerings and service standards while supporting team knowledge and development.
Foster a collaborative, accountable, communicative, and appreciative team culture.
Support onboarding and training through coaching, feedback, and reinforcement of operational standards.
Develop barista knowledge of coffee and tea origins, flavor profiles, and preparation techniques.
Build relationships with team members and understand their motivations, strengths, and growth opportunities.
Assist management with staffing support, floor coverage adjustments, and shift-flow decisions.
Delegate responsibilities and ensure tasks are completed accurately and efficiently.
Support performance accountability and policy adherence in partnership with management.
Oversee daily cafe operations to maintain quality, consistency, cleanliness, and operational excellence.
Maintain an organized, stocked, and sanitary cafe during opening, mid, and closing shifts.
Ensure food and beverage items meet Alfred standards for quality, presentation, and timeliness.
Support inventory management, product organization, and delivery receiving.
Manage register operations, cash handling, tip distribution, and employee timekeeping.
Conduct daily temperature logs and ensure compliance with health, safety, sanitation, and HACCP standards.
Use Slack, email, and Daily Cafe Logs to maintain operational alignment across teams.
Monitor the floor and adjust workflow proactively to anticipate cafe and guest needs.
Promote a safe, supportive, and inclusive environment for guests and employees.
Complete and document incident reports for employee or guest injuries and promptly communicate incidents to management.
Follow company policies, procedures, and operational guidelines in the Employee Handbook.
Support additional responsibilities and operational needs as assigned.