Mobile Technician, Beverly Hills

Lucid Motors • Beverly Hills, CA

1d • $32 - $44

About The Position

The Mobile Service Technician performs field service repairs by traveling to client locations to diagnose, maintain, and repair Lucid Motors vehicles. Lucid provides a service van or truck and the necessary tools. The position works independently and with support from the closest service location, and may also provide support at a Service Center based on demand. The technician is expected to demonstrate a commitment to sustainable transportation and solve problems in a fast-paced environment.

ASE certifications are expected within 6–8 months of hire; Lucid reimburses costs associated with successful completion.

Requirements

• 3–5 years of experience as an automotive service technician.
• Self-sufficient, highly organized, and comfortable working independently and as part of a team.
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains.
• Customer-facing experience with excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn proprietary DMS software.
• EPA 609 Certification.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.
• Obtain ASE certifications within 6–8 months of hire; Lucid reimburses costs associated with successful completion.

Nice To Haves

• ASE certifications: A4, A5, A6, A7, A8, L3, and L4 (ADAS).
• Previous Mobile Service Technician experience.
• Previous experience with EV diagnosis and repair.
• Experience in luxury automobile repair environments.

Responsibilities

• Function as a Service Advisor and perform parts department duties, including ordering, returns, and inventory management.
• Work directly with clients to provide a high level of customer experience.
• Use the appropriate software suite to document customer and vehicle interactions completely and accurately.
• Maintain a high level of knowledge of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems.
• Perform walk-around and write-up processes, using verbal interviews and visual assessments to identify client needs and primary concerns.
• Accurately document client concerns for diagnosis and repair.
• Follow repair order documentation procedures, including The Three C’s.
• Invoice clients and collect payment.
• Perform customer service duties, including answering phones, scheduling appointments when needed, updating customers on repair status, and following up after repairs.
• Review appointment schedules to plan travel time and visit duration for mobile services.
• Provide support at a Service Center based on demand.
• Travel within the assigned territory and to other service locations.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in an equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed