Mobile Technician, Beverly Hills

Lucid Motors•Beverly Hills, CA

15h

About The Position

The Mobile Service Technician performs field service repairs by traveling to client locations to diagnose, maintain, and repair Lucid vehicles. Lucid provides a service van or truck and the required tools. This fixed-operation role involves working independently and as part of a team, with support from the closest service location. Technicians may also provide support at a Service Center based on demand and travel within their assigned territory and to other service locations. The role includes customer-facing service-advisor and parts-department duties, repair documentation, scheduling, and payment collection. ASE certifications are expected within 6–8 months of hire; Lucid reimburses costs associated with successful completion.

Requirements

3–5 years of experience as an automotive service technician.
Self-sufficient, highly organized, and comfortable working independently and as part of a team.
Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains.
Customer-facing experience with excellent written and verbal communication skills.
Proficiency in Microsoft Office and ability to learn proprietary DMS software.
EPA 609 Certification.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

ASE certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS).
Previous Mobile Service Technician experience.
Previous experience with EV diagnosis and repair.
Experience in luxury automobile repair environments.

Responsibilities

Travel to client locations to diagnose, maintain, and repair Lucid vehicles in the field.
Function as a Service Advisor and perform parts-department duties, including ordering, returns, and inventory management.
Work directly with clients to provide a high level of customer experience.
Use the appropriate software suite to document all customer vehicle interactions completely and accurately.
Maintain a high level of knowledge of High Voltage, Low Voltage, and general Electric Vehicle systems.
Perform walk-around and write-up processes, using verbal interviews and visual assessments to identify client needs and primary concerns.
Accurately document client concerns for diagnosis and repair.
Follow repair-order documentation procedures, including The Three C’s.
Invoice clients and collect payment.
Answer phones, schedule appointments where needed, update customers on repair status, and follow up after repairs are completed.
Review appointment schedules to plan travel time and visit duration for mobile services.
Provide support at a Service Center based on demand.
Travel within the assigned territory and to other service locations.
Complete other duties as assigned.
Obtain ASE certifications within 6–8 months of hire; Lucid reimburses costs associated with successful completion.