About The Position

The Shift Lead is an experienced team member who performs complex, high-impact tasks to support the customer shopping experience and steps in for store leadership when needed. The role balances administrative responsibilities with hands-on store operations, including stocking shelves and maintaining store cleanliness. When serving as Shift Lead, this person runs assigned shifts in the absence of the Store Manager or Assistant Store Manager, supports smooth operations and front-end flow, and responds to customer concerns. The position requires flexibility to participate in physical store operations and to work early or late shifts, including weekends.

Requirements

  • Must be 21 years of age or older.
  • 1–2 years of leadership experience.
  • Team-oriented attitude.
  • Excellent customer service skills, including patience and the ability to de-escalate tense situations.
  • Willingness to participate constantly in physical store operations, including stocking, cleaning, and ringing.
  • Ability to lift, move, carry, or slide product weighing over 50 pounds.
  • Ability to reach above the head to heights greater than 10 inches.
  • Flexibility to start an early shift at 5 a.m. or finish a late shift at 11 p.m., including weekends.
  • Excellent written, verbal, and non-verbal communication skills in English.
  • Ability to obtain and maintain ServSafe certification.

Responsibilities

  • Uphold store standards for cleanliness, freshness, product availability, and customer service.
  • Run assigned shifts in the absence of the Store Manager or Assistant Store Manager, ensuring smooth and efficient operations, supporting front-end flow, and responding to customer concerns.
  • Carry out operational tasks including inventory receiving, cold chain compliance, safe handling, price changes, returns processing, ordering, and timekeeping procedures when serving as Shift Lead.
  • Follow stock-handling processes, including receiving inventory, write-offs, and returns, to support product availability and reduce shrink.
  • Encourage timely and accurate task completion by maintaining focus on priorities and setting a strong example during the shift.
  • Flex between stocking, cleaning, and promotional merchandising to meet store needs.
  • Perform other duties as assigned.

Benefits

  • Starting pay of $19.00 per hour.
  • $3-per-hour premium for qualifying shifts.
  • 10% employee-only discount on purchases made at Lidl stores.
  • Medical and prescription coverage.
  • Dental coverage.
  • Vision coverage.
  • Paid holidays and paid time off (PTO) for sickness or vacation.
  • Dedicated training plans.
  • 401(k) plan with a 5% company match.
  • Voluntary term life and AD&D insurance.
  • Total Well-Being Program.
  • DailyPay, a voluntary benefit that provides access to pay on the employee’s own schedule.
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