About The Position

The Shift Lead is an experienced team member who performs complex, high-impact tasks to enhance the customer shopping experience and steps in for store leadership when needed. The role balances back-of-house administrative responsibilities with hands-on work in Lidl’s fast-paced store environment, where team members contribute to tasks such as stocking shelves and keeping the store clean. When serving as Shift Lead in the absence of the Store Manager or Assistant Store Manager, the employee runs assigned shifts, ensuring smooth and efficient operations, supporting front-end flow, and responding to customer concerns. The role also includes operational tasks such as inventory receiving, cold chain compliance, safe handling, price changes, returns processing, ordering, and timekeeping. The Shift Lead maintains store standards for cleanliness, freshness, product availability, and customer service, and flexes among operational tasks to meet store needs.

Requirements

  • Must be 21 years of age or older.
  • 1–2 years of leadership experience.
  • Team-oriented attitude.
  • Excellent customer service skills, including patience and the ability to de-escalate tense situations.
  • Willingness to participate in physical store operations, including stocking, cleaning, and ringing on a constant basis.
  • Ability to lift, move, carry, or slide product weighing over 50 pounds.
  • Ability to reach above the head to heights greater than 10 inches.
  • Flexibility to start an early shift at 5 a.m. or finish a late shift at 11 p.m., including weekends.
  • Excellent written, verbal, and non-verbal communication skills in English.
  • Ability to obtain and maintain ServSafe certification.

Responsibilities

  • Uphold store standards for cleanliness, freshness, product availability, and customer service.
  • Run assigned shifts in the absence of the Store Manager or Assistant Store Manager, ensuring smooth and efficient operations.
  • Support front-end flow and respond to customer concerns as needed.
  • Carry out operational tasks including inventory receiving, cold chain compliance, safe handling, price changes, returns processing, ordering, and timekeeping procedures.
  • Follow stock-handling processes, including inventory receiving, write-offs, and returns, to support availability and reduce shrink.
  • Encourage timely and accurate task completion by focusing on priorities and setting a strong example during the shift.
  • Flex among stocking, cleaning, and promotional merchandising to meet store needs.
  • Perform other duties as assigned.

Benefits

  • Starting pay of $20.00 per hour.
  • 10% employee-only discount on purchases made at Lidl stores.
  • Medical and prescription coverage.
  • Dental coverage.
  • Vision coverage.
  • Paid holidays.
  • Paid time off (PTO) for sickness or vacation.
  • Dedicated training plans.
  • 401(k) plan with a 5% company match.
  • Voluntary Term Life and AD&D Insurance.
  • Total Well-Being Program.
  • DailyPay, a voluntary benefit offering access to pay on the employee’s own schedule.
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