About The Position

The Shift Lead is an experienced team member who performs complex, high-impact tasks to enhance the customer shopping experience and steps in for store leadership when needed. The role balances back-of-house administrative responsibilities with hands-on store operations, including stocking shelves and keeping the store clean. Lidl describes its environment as fast-paced and hands-on, where everyone pitches in. The Shift Lead upholds store standards for cleanliness, freshness, product availability, and customer service. When running an assigned shift in the absence of the Store Manager or Assistant Store Manager, the Shift Lead helps ensure efficient operations, supports front-end flow, and responds to customer concerns. The role also carries out operational processes such as inventory receiving, cold chain compliance, safe handling, price changes, returns, ordering, and timekeeping. The position requires regular participation in physical store operations and flexibility to work early or late shifts, including weekends.

Requirements

  • Must be 21 years of age or older.
  • 1–2 years of leadership experience.
  • Team-oriented attitude.
  • Excellent customer service skills, including patience and the ability to de-escalate tense situations.
  • Willingness to participate in physical store operations, including stocking, cleaning, and ringing on a constant basis.
  • Ability to lift, move, carry, or slide product weighing over 50 pounds.
  • Ability to reach above the head to heights greater than 10 inches.
  • Flexibility to start an early shift at 5 a.m. or finish a late shift at 11 p.m., including weekends.
  • Excellent written, verbal, and non-verbal communication skills in English.
  • Ability to obtain and maintain ServSafe certification.

Responsibilities

  • Uphold standards for cleanliness, freshness, product availability, and customer service throughout the store.
  • Run assigned shifts in the absence of the Store Manager or Assistant Store Manager, ensuring smooth and efficient operations.
  • Support front-end flow and respond to customer concerns as needed.
  • Carry out operational tasks including inventory receiving, cold chain compliance, safe handling, price changes, returns processing, ordering, and timekeeping procedures.
  • Follow stock-handling processes, including receiving inventory, write-offs, and returns, to support availability and reduce shrink.
  • Encourage timely and accurate task completion by maintaining focus on priorities and setting a strong example during the shift.
  • Flex between stocking, cleaning, promotional merchandising, and other operational responsibilities to meet store needs.
  • Perform other duties as assigned.

Benefits

  • Starting pay of $20.00 per hour.
  • 10% employee-only discount on purchases at Lidl stores.
  • Medical and prescription coverage.
  • Dental coverage.
  • Vision coverage.
  • Paid holidays and paid time off (PTO) for sickness or vacation.
  • Dedicated training plans.
  • 401(k) plan with a 5% company match.
  • Voluntary term life and AD&D insurance.
  • Total Well-Being Program.
  • DailyPay, a voluntary benefit that provides access to pay on the employee’s schedule.
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