Shift Lead
About The Position
The Shift Lead supports store operations in the absence of store management, including opening and closing the store, preparing the sales floor and stockroom, handling cash, and opening the back door for deliveries. The role models and delivers a distinctive customer experience by assisting customers and patients, resolving issues, and sharing customer-service practices with team members. The Shift Lead helps manage daily retail operations, including cash-register transactions, inventory accuracy, ordering and receiving, displays and resets, pricing, outdates, bookkeeping, store maintenance, product handling, and compliance with laws and company procedures. The role may assist at the pharmacy out window, holds store keys, conducts team-member bag checks, communicates assigned tasks when management is absent, and reports disciplinary issues and customer complaints to management. The position also includes attending training and completing requested PPLs.
Requirements
- One year of prior leadership, supervisory, or retail key holder work experience.
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Obtain and maintain valid PTCB certification or a pharmacy license as required by state.
Responsibilities
- Open and close the store in the absence of store management, complete required system start-ups and cash handling, prepare the sales floor and stockroom, and open the back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops, and requests for change for cash registers.
- Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices for team members.
- Hold store keys and open or close the store without management as necessary.
- Assist and coach team members with warehouse and vendor ordering, including creating, reviewing, receiving, and handling deliveries.
- Register sales and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with order exceptions and reverse logistics, including returns and empty packages.
- Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities in departments, the stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Perform basic department pricing and daily price changes; ensure signage and applicable regulatory pricing tasks are accurate and timely.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments.
- Help maintain a clean, neat, orderly store and request repairs when needed or when management is absent.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Follow company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is not present and report disciplinary issues and customer complaints to management.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
