Shift Lead (LivWell)

Vireo Health • Denver, CO

3d • Onsite

About The Position

Vireo Health of Rocky Mountain is seeking a Shift Lead for its LivWell location in Denver’s Denver Tech Center. The Shift Lead is a non-supervisory member of the store team who supports the Store Director and Assistant Manager in keeping daily dispensary operations running smoothly. The role balances policy and procedure compliance, operational efficiency, and an exceptional customer experience.

The position focuses on customer service, cash handling and transactions, and inventory management. The Shift Lead helps customers select products, handles questions and concerns, supports accurate cash procedures and reporting, and contributes to product quality, organization, inventory accuracy, and in-store promotions. Duties and percentage allocations may change based on business needs.

This is a full-time role paying $22.82 per hour plus variable tips. The store operates seven days a week, and schedules vary with business needs, including nights, weekends, and holidays. The role requires the ability to lift 25 pounds or more multiple times per day and to obtain and maintain an active Colorado Marijuana Enforcement Division (MED) badge.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in cash handling and accurate basic math calculations.
• Reliability, punctuality, and a strong work ethic.
• Ability to lift 25 pounds or more multiple times per day.
• Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in Colorado.

Nice To Haves

• Previous experience in a retail or customer service role.
• Knowledge of cannabis and its products.

Responsibilities

• Provide customers with a friendly, welcoming experience and assist them as needed.
• Offer product information and guidance, answer questions, and help customers find suitable products.
• Address customer inquiries and concerns and work to ensure customer satisfaction.
• Maintain a clean and organized store environment.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges.
• Support staff training on proper cash handling and transaction procedures.
• Work with colleagues on daily cash reconciliation and reporting.
• Collaborate with the finance department to improve cash flow and financial efficiency.
• Participate in routine cash register audits.
• Assist in refining cash handling procedures and help colleagues use advanced cash register functions.
• Contribute to maintaining product quality and safety standards.
• Support product organization for restocking and accessibility.
• Collaborate with the inventory management team to maintain accurate inventory levels.
• Assist with in-store promotions and sales strategies to manage inventory.
• Monitor supply chain performance and identify process improvement opportunities.
• Report and analyze product trends and customer preferences with team members.
• Perform additional duties as needed to support store operations.

Benefits

• Medical, dental, and vision coverage.
• Short-term disability and long-term disability coverage.
• Health savings account (HSA), flexible spending account (FSA), and dependent care benefits.
• Voluntary life insurance.
• Employee assistance program (EAP).
• 401(k) match.
• Paid time off.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED