Shift Lead (LivWell)

Vireo Health • Denver, CO

3d • Onsite

About The Position

The Shift Lead is a non-supervisory role that supports the Store Director and Assistant Manager in keeping daily dispensary operations running smoothly. The role balances adherence to policies, procedures, and operational guidelines with a welcoming customer experience.

The Shift Lead assists customers with product information, questions, concerns, returns, and exchanges; helps maintain a clean and organized store; and supports cash handling, reconciliation, reporting, audits, and staff guidance on transaction procedures. The role also contributes to inventory organization and accuracy, product quality and safety, in-store promotions, and identifying process improvements. Duties and time allocations may vary according to business needs.

This position is full-time at the LivWell location in Central Park, Colorado. Store hours vary by location and include nights, weekends, and holidays; the work schedule varies based on business needs. The role requires the ability to lift 25 pounds or more multiple times per day and to obtain and maintain an active Colorado Marijuana Enforcement Division (MED) badge.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in cash handling and accurate basic math calculations.
• Reliable, punctual, and a strong work ethic.
• Ability to lift 25 pounds or more multiple times per day.
• Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in Colorado.
• Availability for a schedule that varies with business needs, including nights, weekends, and holidays.

Nice To Haves

• Previous experience in retail or customer service.
• Knowledge of cannabis and its products.

Responsibilities

• Provide customers with a friendly, welcoming experience and assist them as needed.
• Offer product information and guidance, answer questions, and help customers find suitable products.
• Address customer inquiries and concerns and work to ensure customer satisfaction.
• Maintain a clean and organized store environment.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges.
• Support staff training on proper cash handling and transaction procedures.
• Work with colleagues on daily cash reconciliation and reporting.
• Collaborate with the finance department to improve cash flow and financial efficiency.
• Participate in routine cash register audits.
• Help refine and simplify cash handling procedures and assist colleagues with advanced register functions.
• Contribute to product quality and safety standards and organize products for restocking and accessibility.
• Collaborate with the inventory management team to help ensure inventory accuracy.
• Assist with in-store promotions and sales strategies to manage inventory.
• Monitor supply chain performance and identify opportunities to improve processes.
• Work with team members to report and analyze product trends and customer preferences.
• Perform additional duties as needed to support store operations.

Benefits

• Medical, dental, and vision coverage.
• Short-term disability and long-term disability.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Dependent care benefits.
• Voluntary life insurance.
• Employee Assistance Program (EAP).
• 401(k) match.
• Paid time off.
• Employee discounts.
• Compensation of $22.82 per hour plus tips.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED