Shift Lead (LivWell)

Vireo Health • Log Lane Village, CO

3d • Onsite

About The Position

Vireo Health of Rocky Mountain is hiring a non-supervisory Shift Lead for its LivWell dispensary in Log Lane, Colorado. The role supports the Store Director and Assistant Manager in keeping daily store operations running smoothly while balancing policy and procedure compliance, operational efficiency, and excellent customer service. The Shift Lead helps create a welcoming customer experience and contributes to the overall success of the dispensary.

The position focuses on customer service, cash handling and transactions, and inventory management. Duties include helping customers select products, supporting team members with cash procedures and reconciliation, maintaining product quality and accurate inventory, and identifying opportunities to improve store processes. Additional duties may be assigned as needed to support store operations.

The role is full-time, pays $18.07 per hour plus variable tips, and has a schedule that varies according to business needs. Stores operate seven days a week, with hours varying by location between 8:00 a.m. and 11:45 p.m. The role requires the ability to lift 25 pounds or more multiple times per day and to obtain and maintain an active Colorado Marijuana Enforcement Division (MED) badge.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in cash handling and accurate basic math calculations.
• Reliability, punctuality, and a strong work ethic.
• Ability to lift 25 pounds or more multiple times per day.
• Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in Colorado.
• Availability for a schedule that varies with business needs, including nights, weekends, and holidays.

Nice To Haves

• Previous experience in a retail or customer service role.
• Knowledge of cannabis and its products.

Responsibilities

• Provide customers with a friendly, welcoming experience and assist them as needed.
• Offer product information and guidance, answer questions, and help customers find suitable products.
• Address customer inquiries and concerns and work to ensure customer satisfaction.
• Maintain a clean and organized store environment.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with customer returns and exchanges.
• Support staff training on proper cash handling and transaction procedures.
• Work with colleagues on daily cash reconciliation and reporting.
• Collaborate with the finance department to improve cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Help refine and simplify cash handling procedures.
• Help colleagues use advanced cash register functions.
• Contribute to maintaining product quality and safety standards.
• Support product organization for easy restocking and accessibility.
• Collaborate with the inventory management team to maintain accurate inventory levels.
• Assist with in-store promotions and sales strategies to manage inventory.
• Monitor supply chain performance and identify process improvement opportunities.
• Work with team members to report and analyze product trends and customer preferences.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Dependent care benefits.
• Voluntary life insurance.
• Employee Assistance Program (EAP).
• 401(k) match.
• Paid time off.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED