Shift Lead (LivWell)

Vireo Health•Broomfield, CO

3d•Onsite

About The Position

The Shift Lead is a non-supervisory role supporting the Store Director and Assistant Manager with daily dispensary operations. The role helps ensure that store policies, procedures, and operational guidelines are followed while delivering an exceptional customer experience and maintaining operational efficiency. The Shift Lead contributes to the overall success of the store by helping keep daily operations running smoothly. Responsibilities include assisting customers, providing product information, responding to inquiries, maintaining an organized store, supporting returns and exchanges, and sharing customer feedback with the team. The role also supports cash handling and transactions, including staff training, cash reconciliation and reporting, register audits, and improvements to cash procedures. Inventory duties include helping maintain product quality and safety, organizing products, monitoring inventory, supporting promotions, and identifying supply-chain or process improvements. Percentage allocations are estimates and duties may vary according to business needs.

Requirements

High school diploma or equivalent.
Must be at least 21 years of age.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Proficiency in cash handling and accurate basic math calculations.
Reliable, punctual, and possesses a strong work ethic.
Ability to lift 25 lbs. or more multiple times per day.
Ability to obtain and maintain an active Marijuana Enforcement Division (MED) badge in Colorado.

Nice To Haves

Previous experience in a retail or customer service role.
Knowledge of cannabis and its products.

Responsibilities

Provide customers with a friendly, welcoming experience and assist them as needed.
Offer product information and guidance, answer questions, and help customers find suitable products.
Address customer inquiries and concerns and work toward customer satisfaction.
Maintain a clean and organized store environment.
Collaborate with the team to suggest improvements based on customer feedback.
Assist with customer returns and exchanges.
Support staff training on cash handling and transaction procedures.
Work with colleagues on daily cash reconciliation and reporting.
Collaborate with the finance department to improve cash flow and financial efficiency.
Participate in routine cash register audits.
Help refine and simplify cash handling procedures.
Assist colleagues with advanced cash register functions.
Help maintain product quality and safety standards.
Organize products for restocking and accessibility.
Collaborate with inventory management to maintain accurate inventory levels.
Assist with in-store promotions and sales strategies to manage inventory.
Monitor supply chain performance and identify process improvement opportunities.
Work with team members to report and analyze product trends and customer preferences.
Perform additional duties as needed to support store operations.