Shift Lead
About The Position
The Shift Lead supports store operations and delivers a distinctive customer experience. In the absence of store management, the role may open and close the store, complete required system start-ups and cash-handling tasks, prepare the sales floor and stockroom for the business day, and open the back door for deliveries. The Shift Lead also handles transactions and related tasks such as returns, order voids, refunds, cash drops, and providing change to registers. The position helps maintain store operations, inventory accuracy, pricing, displays, and a clean, orderly store. It assists and coaches team members, supports management with ordering, reverse logistics, bookkeeping, and store maintenance, and ensures compliance with company policies and applicable laws. When management is absent, the Shift Lead communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management. The role attends training and completes requested PPLs.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license, as required by state.
Responsibilities
- Open and close the store in the absence of store management, completing required system start-ups, cash handling, and floor and stockroom preparation.
- Open the store back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
- Engage customers and patients, offer assistance, resolve issues, and answer questions to promote a positive customer experience.
- Model and share customer-service best practices with team members.
- Hold store keys and open or close the store without management as necessary.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
- Register assigned sales and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
- Assist management in evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Perform basic department pricing and daily price changes; ensure required signage and pricing-related regulatory tasks are accurate and timely.
- Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment.
- Help maintain clean, neat, orderly interior and exterior store conditions, and request repairs when appropriate.
- Help separate food items and place products according to policy; rotate consumables using first-in, first-out practices and restock outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the Pharmacy out window when requested.
- Ensure compliance with state and local laws concerning regulated products, such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent.
- Report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
