Shift Lead

Spark Car Wash • King of Prussia, PA

3h • Onsite

About The Position

As a Shift Lead at Spark Car Wash, you are an energetic, customer-focused brand ambassador who drives membership sales, educates guests about services, and ensures customers have a positive experience. You handle cash and customer payments, ensure transactions are accurate and honest, and set a strong sales example by helping train others to become confident, effective salespeople.

This store-based position includes working some nights, weekends, and holidays. The role involves promoting wash packages and memberships, processing transactions through the point-of-sale system, delivering customer service, addressing customer concerns, and supporting onboarding and training. The position pays $18.50 per hour, with the opportunity to earn additional commission for each eligible membership sold.

Requirements

• Professional, enthusiastic, and positive attitude.
• Excellent communication and customer service skills.
• Passion for sales, customer interaction, and helping others.
• Eagerness to learn and grow within a rapidly expanding brand.
• Ability to approach customers comfortably, start conversations, and promote memberships with confidence.
• Excellent interpersonal, conflict-resolution, and problem-solving skills.
• Ability to work independently and collaborate effectively as part of a team.
• Strong work ethic and self-motivation, with an enjoyment of goals and achieving them.
• Ability to stand, walk, and interact with customers for extended periods.
• Comfort working outdoors in all weather conditions.
• Ability to lift up to 40 pounds as needed.

Nice To Haves

• Ability to stand, walk, and interact with customers for extended periods.

Responsibilities

• Promote and clearly explain Spark’s wash packages, membership programs, and free amenities.
• Understand customer needs and recommend appropriate services to deliver exceptional customer service.
• Assist customers with transactions, questions, and service needs.
• Receive customer payments, handle cash transactions, and accurately and responsibly record sales activity.
• Use the point-of-sale system to process memberships and transactions and follow company service, cash-handling, and payment procedures.
• Communicate the value of products and services and demonstrate strong product and car wash knowledge.
• Represent Spark’s standards, energy, and professionalism.
• Respond promptly to customer needs and address concerns courteously and professionally, working to resolve issues in a timely manner.
• Support training to improve product knowledge, sales techniques, and customer experience skills.
• Help increase site capture rate, membership conversions, and overall sales performance.
• Support onboarding and training for new teammates in sales and customer engagement best practices.

Benefits

• Competitive pay of $18.50 per hour.
• Opportunity to earn additional commission for each eligible membership sold.
• 401(k) retirement plan with company match of up to 4% after 90 days for eligible full-time and part-time employees.
• Medical, dental, and vision insurance for eligible full-time employees.
• Paid sick time in accordance with applicable state laws and company policy.
• Holiday pay at time and a half for hours worked on observed company holidays.
• Complimentary employee car wash plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed