Shift Coordinator - Fillmore $20.59 + avg. $7.41 tips!

Salt & Straw•San Francisco, CA

2d•$21 - $21•Onsite

About The Position

Salt & Straw is hiring a Shift Coordinator to support daily shop operations in a fast-paced retail food service environment and help create exceptional guest experiences. The role coordinates shift workflows, guides and supports Scoopers, and works alongside the team on shop tasks. Shift Coordinators contribute to a welcoming, inclusive workplace and partner with shop leadership to uphold operational standards and support team development. The position involves customer service and guest concern resolution; coaching and training team members; food preparation and service tasks; opening, closing, and other daily operational work; and maintaining product quality, food safety, cleanliness, and workplace safety. It also includes inventory and supply support, cash handling, documentation, and accurate preparation of third-party delivery orders. Coordinators learn and share flavor stories with guests. The listed hourly pay is $20.59, with average tips of $7.41. The role requires availability for evenings, weekends, and holidays, and the ability to work at least three shifts per week, including two closing shifts. The posting identifies the location as Fillmore in San Francisco, California.

Requirements

Must be at least 18 years old.
Must be available to work evenings, weekends, and holidays.
Must be able to work at least three shifts per week, including two closing shifts.
High school diploma or GED required.
At least six months of food service, restaurant, retail, coffee, or hospitality experience.
Enjoy coaching, motivating, and supporting others.
Strong communication skills and a passion for customer service.
Ability to thrive in fast-paced, team-oriented environments.
Comfort discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

One or more years of food service, restaurant, retail, coffee, or hospitality experience preferred.
Interest in growing leadership skills and taking on greater responsibility.

Responsibilities

Coordinate daily shop operations to provide a smooth and welcoming guest experience.
Guide Scoopers during shifts, including managing task assignments, breaks, and team support.
Deliver customer service and thoughtfully resolve guest concerns.
Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and helping wherever needed.
Coordinate opening, closing, and daily operational tasks to maintain shop standards.
Coach and support team members through real-time feedback and training.
Help maintain product quality, food safety, cleanliness, and workplace safety standards.
Assist with inventory counts, supply management, cash handling, and daily documentation.
Ensure third-party delivery orders are prepared accurately and meet quality standards.
Foster a positive, inclusive work environment where team members feel supported and valued.
Learn and share flavor stories to help guests discover flavors.
Partner with shop leadership to uphold operational standards and support team development.

Benefits

401(k) match: 50% company match up to 1% of salary after three months, including for part-time team members.
Medical, dental, and vision coverage may become available after 780 hours worked.
Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental accident, critical illness, and hospital indemnity coverage.
Free 24/7 access to licensed mental health professionals for the employee and family, including text, chat, web, and in-person sessions.
Flexible scheduling.
Sick time accrues at one hour per 30 hours worked.
12 weeks of paid parental leave at 70% pay.
Two hours of paid voting time.
Up to $1,800 per year for learning goals, plus career development and growth opportunities.
30% team member discount and early access to new flavors.
Commuter FSA.
UHC Wellness Rewards, with the opportunity to earn up to $1,000.
Affordable FIGO pet insurance.
Optional earned-wage access.