Shift Coordinator - Novus $15.90 + avg. $9.22 tips!
About The Position
Salt & Straw is hiring a Shift Coordinator to support daily shop operations and create welcoming guest experiences in a fast-paced hospitality and retail food-service environment. Shift Coordinators guide and support Scoopers, coordinate shift workflows, provide real-time coaching and feedback, and help maintain smooth day-to-day operations. The role also involves serving guests, performing shop tasks, upholding food and workplace safety standards, and partnering with shop leadership to support operational standards and team development. This role is based at Novus in Tempe, Arizona, and pays $15.90 per hour, with average tips of $9.22. Team members must be available for evenings, weekends, and holidays, and able to work at least three shifts per week, including two closing shifts. The work environment may include common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.
Requirements
- Must be at least 18 years old.
- Must be available to work evenings, weekends, and holidays.
- Must be able to work at least three shifts per week, including two closing shifts.
- High school diploma or GED required.
- At least six months of food service, restaurant, retail, coffee, or hospitality experience.
- Strong communication skills and a passion for customer service.
- Enjoy coaching, motivating, and supporting others.
- Able to thrive in a fast-paced, team-oriented environment.
- Comfortable discussing flavors, offering samples, and creating memorable guest experiences.
Nice To Haves
- One or more years of food service, restaurant, retail, coffee, or hospitality experience preferred.
- Interest in growing leadership skills and taking on greater responsibility.
Responsibilities
- Coordinate daily shop operations to ensure a smooth and welcoming guest experience.
- Guide Scoopers throughout shifts, including assigning tasks, managing breaks, and providing team support.
- Deliver exceptional customer service and thoughtfully resolve guest concerns.
- Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and helping wherever needed.
- Coordinate opening, closing, and daily operational tasks to maintain shop standards.
- Coach and support Team Members through real-time feedback and training.
- Help maintain product quality, food safety, cleanliness, and workplace safety standards.
- Assist with inventory counts, supply management, cash handling, and daily documentation.
- Ensure third-party delivery orders are prepared accurately and meet quality standards.
- Foster a positive, inclusive work environment where Team Members feel supported and valued.
- Learn and share flavor stories to help guests discover flavors.
- Partner with shop leadership to uphold operational standards and support team development.
Benefits
- 401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
- Medical, dental, and vision coverage may become available after 780 hours worked.
- Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental accident, critical illness, and hospital indemnity coverage.
- Free, 24/7 access to licensed mental health professionals for employees and their families, including text, chat, web, and in-person sessions.
- Flexible scheduling.
- One hour of sick time per 30 hours worked.
- 12 weeks of paid parental leave at 70% pay.
- Two hours of paid voting time.
- Up to $1,800 per year for learning goals.
- Career development and growth opportunities.
- 30% Team Member discount and early access to new flavors.
- Commuter FSA.
- UHC Wellness Rewards, with the opportunity to earn up to $1,000.
- Affordable FIGO Pet Insurance.
- Optional earned-wage access.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
