Shift Coordinator - Pasadena $19.50 + avg. $7.87 tips!

Salt & Straw • Pasadena, CA

22h • Onsite

About The Position

Salt & Straw is hiring Shift Coordinators to support daily shop operations in a fast-paced hospitality environment. The role helps create exceptional guest experiences while guiding, coaching, and supporting team members throughout each shift. Coordinators perform hands-on shop duties, help maintain operational and safety standards, and partner with shop leadership to support team development. The position is based in Pasadena and lists pay of $19.50 plus average tips of $7.87.

The work includes customer service and resolving guest concerns; assigning tasks and coordinating breaks; scooping, waffling, hosting, using the register, cleaning, and assisting wherever needed; supporting opening, closing, inventory, supply management, cash handling, and documentation; and ensuring delivery orders are accurate and meet quality standards. Coordinators also share flavor stories, provide real-time feedback and training, and help foster a positive, inclusive workplace.

The role requires availability for evenings, weekends, and holidays, at least three shifts per week including two closing shifts, and work in an environment where common food allergens are present.

Requirements

• Must be at least 18 years old.
• Must be available to work evenings, weekends, and holidays.
• Must be able to work at least three shifts per week, including two closing shifts.
• High school diploma or GED required.
• At least six months of food service, restaurant, retail, coffee, or hospitality experience required.
• Enjoy coaching, motivating, and supporting others.
• Strong communication skills and a passion for customer service.
• Able to thrive in a fast-paced, team-oriented environment.
• Interested in developing leadership skills and taking on greater responsibility.
• Comfortable discussing flavors, offering samples, and creating memorable guest experiences.
• The role involves exposure to common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.

Nice To Haves

• One or more years of food service, restaurant, retail, coffee, or hospitality experience is preferred.

Responsibilities

• Coordinate daily shop operations to support a smooth, welcoming guest experience.
• Guide Scoopers during shifts, including managing task assignments, breaks, and team support.
• Deliver customer service and thoughtfully resolve guest concerns.
• Perform shop tasks such as scooping, waffling, hosting, operating the register, and cleaning.
• Coordinate opening, closing, and daily operational tasks to maintain shop standards.
• Coach and support Team Members through real-time feedback and training.
• Help maintain product quality, food safety, cleanliness, and workplace safety standards.
• Assist with inventory counts, supply management, cash handling, and daily documentation.
• Ensure third-party delivery orders are prepared accurately and meet quality standards.
• Foster a positive, inclusive work environment where Team Members feel supported and valued.
• Learn and share flavor stories to help guests discover flavors.
• Partner with shop leadership to uphold operational standards and support team development.

Benefits

• Optional earned-wage access.
• 401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
• Medical, dental, and vision coverage may become available after 780 hours worked.
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
• Free 24/7 access to licensed mental health professionals for Team Members and their families, with text, chat, web, and in-person sessions.
• Flexible scheduling.
• One hour of sick time per 30 hours worked.
• 12 weeks of paid parental leave at 70% pay.
• Two hours of paid voting time.
• Up to $1,800 per year for learning goals.
• Career development and growth opportunities.
• 30% Team Member discount and early access to new flavors.
• Commuter FSA.
• UHC Wellness Rewards, with the opportunity to earn up to $1,000.
• Affordable FIGO Pet Insurance.
• Inclusive and supportive workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED