Shift Coordinator - Novus $15.90 + avg. $9.22 tips!

Salt & Straw•Tempe, AZ

About The Position

Salt & Straw is hiring Shift Coordinators to support daily shop operations in a fast-paced hospitality environment. Shift Coordinators help team members throughout each shift, coordinate shop workflows, and create welcoming guest experiences. The role combines customer service, hands-on food service and retail work, coaching, and operational responsibilities. Shift Coordinators guide Scoopers, assign tasks, coordinate breaks, and provide real-time feedback and training. They assist with opening, closing, and daily operations; handle guest concerns; support product quality, food safety, cleanliness, and workplace safety; and help with inventory, supplies, cash handling, documentation, and delivery orders. They also share flavor stories and partner with shop leadership to uphold standards and support team development. The work environment includes common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood. Salt & Straw describes its workplace as inclusive and supportive, with values centered on generosity, curiosity, kindness, and making it count.

Requirements

Be at least 18 years old.
Be available to work evenings, weekends, and holidays.
Work at least three shifts per week, including two closing shifts.
Have a high school diploma or GED.
Have at least six months of food service, restaurant, retail, coffee, or hospitality experience.
Have strong communication skills and a passion for customer service.
Enjoy coaching, motivating, and supporting others.
Thrive in a fast-paced, team-oriented environment.
Be comfortable discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

At least one year of food service, restaurant, retail, coffee, or hospitality experience.
Interest in growing leadership skills and taking on greater responsibility.

Responsibilities

Coordinate daily shop operations to support a smooth and welcoming guest experience.
Guide Scoopers during shifts, including assigning tasks, managing breaks, and supporting the team.
Deliver customer service and thoughtfully resolve guest concerns.
Perform hands-on shop tasks such as scooping, waffling, hosting, operating the register, and cleaning.
Coordinate opening, closing, and daily operational tasks to maintain shop standards.
Coach and support Team Members through real-time feedback and training.
Help maintain product quality, food safety, cleanliness, and workplace safety standards.
Assist with inventory counts, supply management, cash handling, and daily documentation.
Ensure third-party delivery orders are prepared accurately and meet quality standards.
Foster a positive, inclusive environment where Team Members feel supported and valued.
Learn and share flavor stories to help guests discover products.
Partner with shop leadership to uphold operational standards and support team development.

Benefits

Optional access to earned wages.
401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
Medical, dental, and vision coverage may become available after 780 hours worked.
Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
Free, 24/7 access to licensed mental health professionals for employees and their families.
Flexible scheduling.
Sick time accrued at one hour per 30 hours worked.
12 weeks of Paid Parental Leave at 70% pay.
Two hours of Paid Voting Time.
Up to $1,800 per year for learning goals, plus career development and growth opportunities.
30% Team Member discount and early access to new flavors.
Commuter FSA.
UHC Wellness Rewards, with the opportunity to earn up to $1,000.
Affordable FIGO Pet Insurance.