Shift Coordinator - Aventura $15.70 + avg. $7.38 tips!

Salt & Straw•Aventura, FL

About The Position

Salt & Straw is hiring Shift Coordinators to support daily shop operations in a fast-paced hospitality environment and help create great guest experiences. Shift Coordinators guide and support team members during shifts, coordinate workflows, and contribute to smooth day-to-day operations in a retail food service setting. The role combines customer service, coaching, and hands-on shop work, including scooping, waffling, hosting, register operation, and cleaning. The position involves maintaining product quality, food safety, cleanliness, and workplace safety standards; coordinating opening, closing, and daily tasks; and assisting with inventory, supplies, cash handling, documentation, and delivery orders. Shift Coordinators work with shop leadership to uphold standards and support team development while fostering a positive and inclusive environment. The role requires availability for evenings, weekends, and holidays, and at least three shifts per week, including two closing shifts. The posting lists pay as $15.70 plus average tips of $7.38.

Requirements

Must be at least 18 years old.
Must be available to work evenings, weekends, and holidays.
Must be able to work at least three shifts per week, including two closing shifts.
High school diploma or GED.
At least six months of food service, restaurant, retail, coffee, or hospitality experience.
Enjoy coaching, motivating, and supporting others.
Strong communication skills and a passion for customer service.
Ability to thrive in a fast-paced, team-oriented environment.
Comfort discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

One or more years of food service, restaurant, retail, coffee, or hospitality experience is preferred.
Interest in growing leadership skills and taking on greater responsibility.

Responsibilities

Coordinate daily shop operations to provide a smooth and welcoming guest experience.
Guide Scoopers during shifts, including assigning tasks, managing breaks, and providing team support.
Deliver customer service and thoughtfully resolve guest concerns.
Perform hands-on shop duties such as scooping, waffling, hosting, operating the register, and cleaning.
Coordinate opening, closing, and daily operational tasks to maintain shop standards.
Coach and support Team Members through real-time feedback and training.
Help maintain product quality, food safety, cleanliness, and workplace safety standards.
Assist with inventory counts, supply management, cash handling, and daily documentation.
Ensure third-party delivery orders are prepared accurately and meet quality standards.
Foster a positive, inclusive work environment where Team Members feel supported and valued.
Learn and share flavor stories to help guests discover products.
Partner with shop leadership to uphold operational standards and support team development.

Benefits

Optional access to earned wages.
401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
Medical, dental, and vision coverage may become available after 780 hours worked.
Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
Free, 24/7 access to licensed mental health professionals for the employee and family via text, chat, web, and in-person sessions.
Flexible scheduling.
One hour of Sick Time per 30 hours worked.
Twelve weeks of Paid Parental Leave at 70% pay.
Two hours of Paid Voting Time.
Up to $1,800 per year for learning goals, plus career development and growth opportunities.
30% Team Member discount and early access to new flavors.
Commuter FSA.
UHC Wellness Rewards, with the opportunity to earn up to $1,000.
Affordable FIGO Pet Insurance.
Welcoming and supportive workplace culture.