Shift Coordinator - Lincoln Road $15.75 + avg. $7.38 tips!
About The Position
Salt & Straw is hiring a Shift Coordinator to support daily shop operations in a fast-paced hospitality and retail food service environment. Shift Coordinators help create exceptional guest experiences while guiding and supporting team members throughout each shift. They coordinate workflows, coach team members, maintain shop standards, and work alongside the team in guest-facing and operational tasks. The position is located at the Lincoln Road shop in Miami Beach, Florida, and pays $15.75 per hour, with average tips of $7.38. The role involves customer service and resolving guest concerns, coordinating opening and closing tasks, and helping ensure product quality, food safety, cleanliness, and workplace safety. Shift Coordinators also support inventory, supplies, cash handling, documentation, and third-party delivery orders. They partner with shop leadership to uphold operational standards and support team development. The role includes exposure to common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.
Requirements
- Must be at least 18 years old.
- Must be available to work evenings, weekends, and holidays.
- Must be able to work at least 3 shifts per week, including 2 closing shifts.
- High school diploma or GED required.
- At least 6 months of food service, restaurant, retail, coffee, or hospitality experience.
- Strong communication skills and a passion for customer service.
- Enjoy coaching, motivating, and supporting others.
- Ability to thrive in a fast-paced, team-oriented environment.
- Comfort discussing flavors, offering samples, and creating memorable guest experiences.
Nice To Haves
- At least 1 year of food service, restaurant, retail, coffee, or hospitality experience is preferred.
- Interest in growing leadership skills and taking on greater responsibility.
Responsibilities
- Coordinate daily shop operations to support a smooth and welcoming guest experience.
- Guide Scoopers during shifts, including task assignments, breaks, and team support.
- Deliver exceptional customer service and thoughtfully resolve guest concerns.
- Scoop, waffle, host, operate the register, clean, and assist wherever needed.
- Coordinate opening, closing, and daily operational tasks to maintain shop standards.
- Coach and support Team Members through real-time feedback and training.
- Help maintain product quality, food safety, cleanliness, and workplace safety standards.
- Assist with inventory counts, supply management, cash handling, and daily documentation.
- Ensure third-party delivery orders are prepared accurately and meet quality standards.
- Foster a positive, inclusive work environment where Team Members feel supported and valued.
- Learn and share flavor stories to help guests discover flavors.
- Partner with shop leadership to uphold operational standards and support team development.
Benefits
- 401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
- Medical, dental, and vision coverage may become available after 780 hours worked.
- Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
- Free 24/7 access to licensed mental health professionals for the employee and family.
- Flexible scheduling.
- Sick time accrues at 1 hour per 30 hours worked.
- 12 weeks of Paid Parental Leave at 70% pay.
- 2 hours of Paid Voting Time.
- Up to $1,800 per year for learning goals.
- Career development and growth opportunities.
- 30% Team Member discount and early access to new flavors.
- Commuter FSA.
- UHC Wellness Rewards, with the opportunity to earn up to $1,000.
- Affordable FIGO Pet Insurance.
- Optional earned wages access.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
