Shift Coordinator - Lincoln Road $15.75 + avg. $7.38 tips!

Salt & Straw • Miami Beach, FL

7d

About The Position

Salt & Straw is hiring a Shift Coordinator to support daily shop operations in a fast-paced hospitality environment and help create welcoming, memorable guest experiences. The role combines customer service, team support and coaching, and hands-on retail food service work. Shift Coordinators guide Scoopers, coordinate shift tasks, and partner with shop leadership to uphold operational standards and support team development.

The role involves working with common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood. Salt & Straw describes its workplace as inclusive and people-first, and says its values guide how team members serve guests, colleagues, and communities.

Requirements

• Must be at least 18 years old.
• Must be available to work evenings, weekends, and holidays.
• Must be able to work at least three shifts per week, including two closing shifts.
• Must have a high school diploma or GED.
• Must have at least six months of food service, restaurant, retail, coffee, or hospitality experience.
• Strong communication skills and a passion for customer service.
• Enjoy coaching, motivating, and supporting others.
• Thrive in a fast-paced, team-oriented environment.
• Comfortable discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

• One or more years of food service, restaurant, retail, coffee, or hospitality experience is preferred.
• Interest in developing leadership skills and taking on greater responsibility.

Responsibilities

• Coordinate daily shop operations to ensure a smooth and welcoming guest experience.
• Guide Scoopers throughout shifts, including managing task assignments, breaks, and team support.
• Deliver exceptional customer service and thoughtfully resolve guest concerns.
• Perform shop tasks such as scooping, waffling, hosting, operating the register, cleaning, and assisting wherever needed.
• Coordinate opening, closing, and daily operational tasks to maintain shop standards.
• Coach and support Team Members through real-time feedback and training.
• Help maintain product quality, food safety, cleanliness, and workplace safety standards.
• Assist with inventory counts, supply management, cash handling, and daily documentation.
• Ensure third-party delivery orders are prepared accurately and meet quality standards.
• Foster a positive, inclusive work environment where Team Members feel supported and valued.
• Learn and share flavor stories to help guests discover products.
• Partner with shop leadership to uphold operational standards and support team development.

Benefits

• 401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
• Medical, dental, and vision coverage may become available after 780 hours worked.
• Flexible Spending Accounts, Health Savings Accounts, and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
• Free 24/7 access to licensed mental health professionals for the employee and family, including text, chat, web, and in-person sessions.
• Flexible scheduling.
• One hour of sick time per 30 hours worked.
• 12 weeks of paid parental leave at 70% pay.
• Two hours of paid voting time.
• Up to $1,800 per year for learning goals.
• Career development and growth opportunities.
• 30% Team Member discount and early access to new flavors.
• Commuter FSA.
• UHC Wellness Rewards, with the opportunity to earn up to $1,000.
• Affordable FIGO Pet Insurance.
• Optional earned wages access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED