Shift Coordinator - Aventura $15.70 + avg. $7.38 tips!
About The Position
Salt & Straw is hiring a Shift Coordinator to support daily shop operations in a fast-paced hospitality and retail food service environment. The role helps create exceptional guest experiences, supports and coaches team members during shifts, and ensures smooth day-to-day operations. Shift Coordinators work alongside the team on shop tasks and partner with shop leadership to uphold operational standards and support team development. This role involves working around common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood. Salt & Straw describes its workplace as inclusive and people-first, guided by values including showing up generously, thoughtful curiosity, human kindness, and making it count.
Requirements
- Must be at least 18 years old.
- Must be available to work evenings, weekends, and holidays.
- Must be able to work at least 3 shifts per week, including 2 closing shifts.
- High school diploma or GED.
- At least 6 months of food service, restaurant, retail, coffee, or hospitality experience.
- Strong communication skills and a passion for customer service.
- Enjoy coaching, motivating, and supporting others.
- Thrive in fast-paced, team-oriented environments.
- Comfort discussing flavors, offering samples, and creating memorable guest experiences.
Nice To Haves
- At least 1 year of food service, restaurant, retail, coffee, or hospitality experience is preferred.
- Interest in growing leadership skills and taking on greater responsibility.
Responsibilities
- Coordinate daily shop operations to ensure a smooth and welcoming guest experience.
- Guide Scoopers during shifts, including managing task assignments, breaks, and team support.
- Deliver customer service and thoughtfully resolve guest concerns.
- Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and helping wherever needed.
- Coordinate opening, closing, and daily operational tasks to maintain shop standards.
- Coach and support Team Members through real-time feedback and training.
- Help maintain product quality, food safety, cleanliness, and workplace safety standards.
- Assist with inventory counts, supply management, cash handling, and daily documentation.
- Ensure third-party delivery orders are prepared accurately and meet quality standards.
- Foster a positive, inclusive work environment where Team Members feel supported and valued.
- Learn and share flavor stories to help guests discover products.
- Partner with shop leadership to uphold operational standards and support team development.
Benefits
- Optional earned wages access.
- 401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
- Medical, dental, and vision coverage may become available after 780 hours worked.
- Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
- Free, 24/7 access to licensed mental health professionals for employees and their families, with text, chat, web, and in-person sessions.
- Flexible scheduling.
- Sick Time: 1 hour per 30 hours worked.
- Paid Parental Leave: 12 weeks at 70% pay.
- Paid Voting Time: 2 hours.
- Up to $1,800 per year for learning goals.
- Career development and growth opportunities.
- 30% Team Member discount.
- Early access to new flavors.
- Commuter FSA.
- UHC Wellness Rewards, with the opportunity to earn up to $1,000.
- Affordable FIGO Pet Insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
