Shift Coordinator - Wynwood $15.75 + avg. $7.38 tips!
About The Position
Salt & Straw is hiring a Shift Coordinator to support daily shop operations in a fast-paced hospitality and retail food service environment. The role helps ensure smooth operations and exceptional guest experiences while coaching and supporting team members throughout each shift. Shift Coordinators work alongside the team in a variety of shop tasks, including serving guests, preparing orders, maintaining quality and safety standards, and handling operational responsibilities. The position requires availability for evenings, weekends, and holidays, and at least three shifts per week, including two closing shifts. The role involves working around common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.
Requirements
- Must be at least 18 years old.
- Available to work evenings, weekends, and holidays.
- Able to work at least three shifts per week, including two closing shifts.
- High school diploma or GED.
- At least 6 months of food service, restaurant, retail, coffee, or hospitality experience.
- Strong communication skills and a passion for customer service.
- Enjoys coaching, motivating, and supporting others.
- Thrives in fast-paced, team-oriented environments.
- Comfortable discussing flavors, offering samples, and creating memorable guest experiences.
- Able to work in an environment where common food allergens are present, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.
Nice To Haves
- At least 1 year of food service, restaurant, retail, coffee, or hospitality experience.
- Interest in developing leadership skills and taking on greater responsibility.
Responsibilities
- Coordinate daily shop operations to provide a smooth and welcoming guest experience.
- Guide Scoopers during shifts by managing task assignments, breaks, and team support.
- Deliver customer service and thoughtfully resolve guest concerns.
- Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and assisting where needed.
- Coordinate opening, closing, and daily operational tasks to maintain shop standards.
- Coach and support Team Members through real-time feedback and training.
- Help maintain product quality, food safety, cleanliness, and workplace safety standards.
- Assist with inventory counts, supply management, cash handling, and daily documentation.
- Ensure third-party delivery orders are prepared accurately and meet quality standards.
- Foster a positive, inclusive work environment where Team Members feel supported and valued.
- Learn and share flavor stories to help guests discover flavors.
- Partner with shop leadership to uphold operational standards and support team development.
Benefits
- Optional earned wage access.
- 401(k) plan with a 50% company match on contributions up to 1% of salary after three months, including for part-time Team Members.
- Medical, dental, and vision coverage may become available after 780 hours worked.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
- Supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
- Free 24/7 access to licensed mental health professionals for the employee and their family.
- Flexible scheduling.
- Sick time accrual of 1 hour per 30 hours worked.
- 12 weeks of paid parental leave at 70% pay.
- 2 hours of paid voting time.
- Up to $1,800 per year for learning goals.
- Career development and growth opportunities.
- 30% Team Member discount and early access to new flavors.
- Commuter FSA.
- UHC Wellness Rewards, with the opportunity to earn up to $1,000.
- Affordable FIGO Pet Insurance.
- Inclusive, supportive workplace culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
