Scooper - Pasadena $18.57 + avg. $7.92 tips!
About The Position
Salt & Straw is hiring Scoopers to create memorable experiences for guests. Scoopers do more than serve ice cream: they guide guests through flavors, share ingredient stories, and build meaningful connections. The role suits people who enjoy working with others, can thrive in a fast-paced environment, and value kindness, curiosity, and hospitality. Scoopers are central to the Salt & Straw guest experience and help the shop run smoothly. The position involves guest service, preparing and serving products, processing transactions and orders, maintaining shop standards, and working collaboratively with teammates. Common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present in the work environment.
Requirements
- Be at least 16 years old.
- Be able to work evenings, weekends, and holidays.
- Be able to work at least three shifts per week, including two closing shifts.
- Enjoy working with people and creating memorable guest experiences.
- Have strong communication skills and a positive attitude.
- Thrive in a fast-paced environment and enjoy staying busy.
- Work well as part of a team and support others.
- Be curious, dependable, and eager to learn.
- Be comfortable discussing flavors, offering samples, and engaging with guests.
Nice To Haves
- Food service, retail, coffee, restaurant, hospitality, or customer service experience; preferred but not required.
Responsibilities
- Deliver exceptional customer service and create welcoming experiences for every guest.
- Share flavor stories, offer samples, and help guests discover flavors.
- Scoop ice cream, make waffle cones, operate the register, and support daily shop operations.
- Greet guests, answer questions, and help guide the flow of the shop.
- Accurately process transactions and assist with online and delivery orders.
- Prepare products according to recipes and quality standards.
- Restock ice cream, supplies, and retail products throughout the shift.
- Maintain food safety, cleanliness, and organization standards across the shop.
- Support dishwashing, cleaning, and other operational tasks.
- Work collaboratively with teammates to create a positive and supportive environment.
Benefits
- Optional earned wage access.
- 401(k) match after three months, including for part-time team members.
- Medical, dental, and vision benefits may become available upon meeting eligibility requirements.
- Free, 24/7 access to licensed mental health professionals for team members and their families.
- Flexible scheduling.
- Paid sick time.
- Paid parental leave.
- Paid voting time.
- Up to $1,800 annually in educational assistance.
- Opportunities to grow into Shift Coordinator, Assistant General Manager, and General Manager roles.
- 30% team discount.
- First dibs on flavors before the public.
- Pet insurance and additional wellness benefits.
- Flexible spending accounts.
- Commuter benefits.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
