Shift Coordinator - Pasadena $19.50 + avg. $7.87 tips!

Salt & Straw•Pasadena, CA

2d•$20 - $20•Onsite

About The Position

Salt & Straw is hiring a Shift Coordinator to support daily shop operations in a fast-paced hospitality environment and help create excellent guest experiences. The role combines customer service, coordinating team workflows, coaching and feedback, and hands-on support in a retail food-service shop. Shift Coordinators work alongside shop leadership to maintain operational standards and support team development. The position is based at the Pasadena shop in Pasadena, California, and pays $19.50 per hour, plus average tips of $7.87 as stated in the job title. The role involves working around common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood. Salt & Straw describes its workplace as inclusive and guided by values of generosity, thoughtful curiosity, kindness, and making things count.

Requirements

Must be at least 18 years old.
Must be available to work evenings, weekends, and holidays.
Must be able to work at least three shifts per week, including two closing shifts.
High school diploma or GED required.
At least six months of food service, restaurant, retail, coffee, or hospitality experience.
Strong communication skills and a passion for customer service.
Enjoy coaching, motivating, and supporting others.
Thrive in a fast-paced, team-oriented environment.
Be comfortable discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

One or more years of food service, restaurant, retail, coffee, or hospitality experience is preferred.
Interest in growing leadership skills and taking on greater responsibility.

Responsibilities

Coordinate daily shop operations to support a smooth, welcoming guest experience.
Guide Scoopers during shifts, including assigning tasks, managing breaks, and providing team support.
Deliver customer service and thoughtfully resolve guest concerns.
Perform shop duties such as scooping, waffling, hosting, operating the register, cleaning, and assisting wherever needed.
Coordinate opening, closing, and daily operational tasks to maintain shop standards.
Coach and support Team Members through real-time feedback and training.
Help maintain product quality, food safety, cleanliness, and workplace safety standards.
Assist with inventory counts, supply management, cash handling, and daily documentation.
Ensure third-party delivery orders are prepared accurately and meet quality standards.
Foster a positive, inclusive environment where Team Members feel supported and valued.
Learn and share flavor stories to help guests discover products.
Partner with shop leadership to uphold operational standards and support team development.

Benefits

401(k) plan with a 50% company match on contributions up to 1% of salary after three months, including for part-time Team Members.
Medical, dental, and vision coverage may become available after 780 hours worked.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
Supplemental Accident, Critical Illness, and Hospital Indemnity Insurance coverage.
Free 24/7 access to licensed mental health professionals for the employee and family through text, chat, web, and in-person sessions.
Flexible scheduling.
Sick time accrues at one hour per 30 hours worked.
12 weeks of paid parental leave at 70% pay.
Two hours of paid voting time.
Up to $1,800 per year for learning goals.
Career development and growth opportunities within Salt & Straw.
30% Team Member discount and early access to new flavors.
Commuter FSA.
UHC Wellness Rewards, with the opportunity to earn up to $1,000.
Affordable FIGO Pet Insurance.
Optional access to earned wages.