Shift Coordinator - Fillmore $20.59 + avg. $7.41 tips!

Salt & Straw•San Francisco, CA

About The Position

Salt & Straw is hiring a Shift Coordinator to support daily shop operations and create welcoming guest experiences in a fast-paced retail food service environment. Shift Coordinators guide and support team members throughout each shift, coordinate workflows, and help maintain smooth operations and shop standards. The role includes serving guests, coaching team members, assisting with operational tasks, and supporting product quality, food safety, and workplace safety. The position requires working at least three shifts per week, including two closing shifts, and availability for evenings, weekends, and holidays. The work environment includes common food allergens such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.

Requirements

Be at least 18 years old.
Be available to work evenings, weekends, and holidays.
Be able to work at least three shifts per week, including two closing shifts.
Have a high school diploma or GED.
Have at least six months of food service, restaurant, retail, coffee, or hospitality experience.
Have strong communication skills and a passion for customer service.
Enjoy coaching, motivating, and supporting others.
Thrive in fast-paced, team-oriented environments.
Be comfortable discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

One or more years of food service, restaurant, retail, coffee, or hospitality experience is preferred.
Interest in developing leadership skills and taking on greater responsibility.

Responsibilities

Coordinate daily shop operations to provide a smooth and welcoming guest experience.
Guide Scoopers during shifts, including managing task assignments, breaks, and team support.
Deliver customer service and thoughtfully resolve guest concerns.
Scoop, waffle, host, operate the register, clean, and assist with other shop tasks as needed.
Coordinate opening, closing, and daily operational tasks to maintain shop standards.
Coach and support Team Members through real-time feedback and training.
Help maintain product quality, food safety, cleanliness, and workplace safety standards.
Assist with inventory counts, supply management, cash handling, and daily documentation.
Ensure third-party delivery orders are prepared accurately and meet quality standards.
Foster a positive, inclusive work environment where Team Members feel supported and valued.
Learn and share flavor stories to help guests discover products.
Partner with shop leadership to uphold operational standards and support team development.

Benefits

401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
Medical, dental, and vision coverage may become available after 780 hours worked.
Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental accident, critical illness, and hospital indemnity insurance.
Free 24/7 access to licensed mental health professionals for employees and their families.
Flexible scheduling.
Sick time accrues at one hour per 30 hours worked.
12 weeks of paid parental leave at 70% pay.
Two hours of paid voting time.
Up to $1,800 per year for learning goals, plus career development and growth opportunities.
30% Team Member discount and early access to new flavors.
Commuter FSA.
UHC Wellness Rewards, with the opportunity to earn up to $1,000.
Affordable FIGO pet insurance.
Optional earned wages access.