Shift Coordinator - Pike $22.37 + avg. $10.01 tips!

Salt & Straw•Seattle, WA

About The Position

Salt & Straw is hiring a Shift Coordinator to support daily shop operations and help create excellent guest experiences in a fast-paced retail food service environment. The role coordinates shop activities, supports and coaches team members, and helps maintain smooth operations and a welcoming atmosphere. Shift Coordinators assist with customer service, food preparation and service, register operation, cleaning, opening and closing duties, product quality, food safety, inventory, supply management, cash handling, and daily documentation. They also ensure third-party delivery orders are accurate, help guests explore flavors, and partner with shop leadership to uphold operational standards and support team development. The position requires availability for evenings, weekends, and holidays; at least three shifts per week, including two closing shifts; and the ability to work around common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.

Requirements

Must be at least 18 years old.
Must be available to work evenings, weekends, and holidays.
Must be able to work at least three shifts per week, including two closing shifts.
High school diploma or GED required.
At least six months of food service, restaurant, retail, coffee, or hospitality experience.
Enjoys coaching, motivating, and supporting others.
Strong communication skills and a passion for customer service.
Ability to thrive in a fast-paced, team-oriented environment.
Interest in growing leadership skills and taking on greater responsibility.
Comfortable discussing flavors, offering samples, and creating memorable guest experiences.
Ability to work in an environment where common food allergens are present, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.

Nice To Haves

One or more years of food service, restaurant, retail, coffee, or hospitality experience.

Responsibilities

Coordinate daily shop operations to ensure a smooth, welcoming guest experience.
Guide Scoopers during shifts, including assigning tasks, managing breaks, and providing team support.
Deliver exceptional customer service and thoughtfully resolve guest concerns.
Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and assisting wherever needed.
Coordinate opening, closing, and daily operational tasks to maintain shop standards.
Coach and support Team Members through real-time feedback and training.
Help maintain product quality, food safety, cleanliness, and workplace safety standards.
Assist with inventory counts, supply management, cash handling, and daily documentation.
Ensure third-party delivery orders are prepared accurately and meet quality standards.
Foster a positive, inclusive work environment where Team Members feel supported and valued.
Learn and share flavor stories to help guests discover their next favorite scoop.
Partner with shop leadership to uphold operational standards and support team development.

Benefits

401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
Medical, dental, and vision coverage may become available after 780 hours worked.
Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental accident, critical illness, and hospital indemnity insurance.
Free, 24/7 access to licensed mental health professionals for employees and their families, including text, chat, web, and in-person sessions.
Flexible scheduling.
One hour of sick time per 30 hours worked.
12 weeks of paid parental leave at 70% pay.
Two hours of paid voting time.
Up to $1,800 per year for learning goals.
Career development and growth opportunities.
30% Team Member discount and early access to new flavors.
Commuter FSA.
UHC Wellness Rewards, with the opportunity to earn up to $1,000.
Affordable FIGO Pet Insurance.
Optional earned wages access.