Shift Coordinator - Pike $22.37 + avg. $10.01 tips!

Salt & Straw•Seattle, WA

3d•$22 - $22•Onsite

About The Position

Salt & Straw is hiring a Shift Coordinator for its Pike shop in Seattle, Washington. The role supports daily shop operations in a fast-paced hospitality and retail food service environment, helping team members during shifts and creating welcoming, memorable guest experiences. Shift Coordinators guide Scoopers, coordinate workflows, provide coaching and feedback, and help ensure smooth operations while maintaining shop, product-quality, food-safety, cleanliness, and workplace-safety standards. The position includes hands-on shop work such as scooping, waffling, hosting, operating the register, cleaning, and assisting wherever needed. Coordinators also help with opening and closing, inventory and supplies, cash handling, documentation, and accurate third-party delivery orders. They partner with shop leadership to uphold operating standards and support team development. The role involves working around common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood. The listed hourly pay is $22.37, with average tips of $10.01. The job requires availability for evenings, weekends, and holidays, and at least three shifts per week, including two closing shifts.

Requirements

Be at least 18 years old.
Be available to work evenings, weekends, and holidays.
Be able to work at least three shifts per week, including two closing shifts.
Have a high school diploma or GED.
Have at least six months of food service, restaurant, retail, coffee, or hospitality experience.
Enjoy coaching, motivating, and supporting others.
Have strong communication skills and a passion for customer service.
Thrive in fast-paced, team-oriented environments.
Be comfortable discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

One or more years of food service, restaurant, retail, coffee, or hospitality experience is preferred.
Interest in growing leadership skills and taking on greater responsibility.

Responsibilities

Coordinate daily shop operations to ensure a smooth and welcoming guest experience.
Guide Scoopers throughout each shift, including managing task assignments, breaks, and team support.
Deliver exceptional customer service and thoughtfully resolve guest concerns.
Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and helping wherever needed.
Coordinate opening, closing, and daily operational tasks to maintain shop standards.
Coach and support Team Members through real-time feedback and training.
Help maintain product quality, food safety, cleanliness, and workplace safety standards.
Assist with inventory counts, supply management, cash handling, and daily documentation.
Ensure third-party delivery orders are prepared accurately and meet quality standards.
Foster a positive, inclusive work environment where Team Members feel supported and valued.
Learn and share flavor stories to help guests discover their next favorite scoop.
Partner with shop leadership to uphold operational standards and support team development.

Benefits

Optional earned wage access.
401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
Medical, dental, and vision coverage may become available after 780 hours worked.
Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
Free 24/7 access to licensed mental health professionals for the employee and their family.
Flexible scheduling.
One hour of Sick Time per 30 hours worked.
12 weeks of Paid Parental Leave at 70% pay.
Two hours of Paid Voting Time.
Up to $1,800 per year for learning goals, plus career development and growth opportunities.
30% Team Member discount and early access to new flavors.
Commuter FSA.
UHC Wellness Rewards, with the opportunity to earn up to $1,000.
Affordable FIGO Pet Insurance.
A welcoming and supportive workplace culture.