Scooper - Redmond $17.13 + avg. $10.97 tips!

Salt & Straw • Redmond, WA

2d

About The Position

Salt & Straw is hiring Scoopers to create memorable guest experiences and help the shop run smoothly. Scoopers serve more than ice cream: they guide guests through flavors, share ingredient stories, and build meaningful connections through kindness, curiosity, and hospitality. The role involves customer service, preparing and serving products, operating the register, fulfilling online and delivery orders, and maintaining shop cleanliness and food-safety standards. Candidates must be at least 16 years old and able to work at least three shifts per week, including two closing shifts, as well as evenings, weekends, and holidays.

Requirements

• Be at least 16 years old.
• Be able to work evenings, weekends, and holidays.
• Be able to work at least three shifts per week, including two closing shifts.
• Enjoy working with people and creating memorable guest experiences.
• Have strong communication skills and a positive attitude.
• Thrive in a fast-paced environment and enjoy staying busy.
• Work well as part of a team and support teammates.
• Be curious, dependable, and eager to learn.
• Be comfortable discussing flavors, offering samples, and engaging with guests.

Nice To Haves

• Food service, retail, coffee, restaurant, hospitality, or customer service experience; preferred but not required.

Responsibilities

• Deliver exceptional customer service and create welcoming experiences for guests.
• Share flavor stories, offer samples, and help guests discover products.
• Scoop ice cream, make waffle cones, operate the register, and support daily shop operations.
• Greet guests, answer questions, and help guide the flow of the shop.
• Accurately process transactions and assist with online and delivery orders.
• Prepare products according to recipes and quality standards.
• Restock ice cream, supplies, and retail products throughout the shift.
• Maintain food-safety, cleanliness, and organization standards.
• Support dishwashing, cleaning, and other operational tasks.
• Collaborate with teammates to create a positive and supportive environment.

Benefits

• Competitive pay, including an advertised rate of $17.13 plus average tips of $10.97.
• Optional earned wage access.
• 401(k) match after three months, including for part-time team members.
• Medical, dental, and vision benefits may become available upon meeting eligibility requirements.
• Free, 24/7 access to licensed mental health professionals for team members and their families.
• Flexible scheduling.
• Paid sick time.
• Paid parental leave.
• Paid voting time.
• Up to $1,800 annually in educational assistance.
• Opportunities to grow into Shift Coordinator, Assistant General Manager, and General Manager roles.
• 30% team discount.
• Early access to flavors before they are available to the public.
• Pet insurance.
• Additional wellness benefits.
• Flexible spending accounts.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed