Scooper - Silver Lake $18.42 + avg. $7.72 tips!

Salt & Straw • Los Angeles, CA

2d

About The Position

Salt & Straw is hiring Scoopers to create memorable guest experiences and help the shop run smoothly. Scoopers serve ice cream while guiding guests through flavors, sharing ingredient stories, offering samples, and building meaningful connections. The role suits people who enjoy working with others, can thrive in a fast-paced environment, and value kindness, curiosity, and hospitality.

Scoopers perform guest-service and shop operations tasks, including scooping ice cream, making waffle cones, operating the register, preparing products to recipes and quality standards, and supporting online and delivery orders. They also restock products and supplies, maintain food safety and cleanliness standards, and work collaboratively with teammates.

The position involves exposure to common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood. Applicants must be at least 16, available for evenings, weekends, and holidays, and able to work at least three shifts per week, including two closing shifts. Prior food service, retail, coffee, restaurant, hospitality, or customer service experience is preferred but not required.

Requirements

• Must be at least 16 years old.
• Must be able to work evenings, weekends, and holidays.
• Must be able to work at least three shifts per week, including two closing shifts.
• Enjoy working with people and creating memorable guest experiences.
• Strong communication skills and a positive attitude.
• Ability to thrive in a fast-paced environment and stay busy.
• Ability to work as part of a team and support coworkers.
• Curiosity, dependability, and eagerness to learn.
• Comfort discussing flavors, offering samples, and engaging with guests.
• Role involves an environment where common food allergens are present, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.

Nice To Haves

• Food service, retail, coffee, restaurant, hospitality, or customer service experience is preferred but not required.

Responsibilities

• Deliver exceptional customer service and create welcoming experiences for guests.
• Share flavor stories, offer samples, and help guests discover flavors.
• Scoop ice cream, make waffle cones, operate the register, and support daily shop operations.
• Greet guests, answer questions, and help guide the flow of the shop.
• Accurately process transactions and assist with online and delivery orders.
• Prepare products according to recipes and quality standards.
• Restock ice cream, supplies, and retail products throughout the shift.
• Maintain food safety, cleanliness, and organization standards across the shop.
• Support dishwashing, cleaning, and other operational tasks.
• Collaborate with teammates to create a positive and supportive environment.

Benefits

• Optional earned wage access.
• 401(k) match after three months, including for part-time team members.
• Medical, dental, and vision benefits may become available upon meeting eligibility requirements.
• Free 24/7 access to licensed mental health professionals for team members and their families.
• Flexible scheduling.
• Paid sick time.
• Paid parental leave.
• Paid voting time.
• Up to $1,800 annually in Educational Assistance.
• Opportunities to grow into Shift Coordinator, Assistant General Manager, and General Manager roles.
• 30% team discount.
• First dibs on flavors before the public.
• Pet insurance.
• Additional wellness benefits.
• Flexible Spending Accounts.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed