Shift Coordinator - Bellevue $17.99 + avg. $11.00 tips!

Salt & Straw•Bellevue, WA

About The Position

Salt & Straw is hiring a Shift Coordinator to support daily shop operations and help create exceptional guest experiences in a fast-paced retail food service environment. The role combines customer service, hands-on shop work, team coordination, and coaching. Shift Coordinators guide Scoopers during shifts, support smooth workflows, and partner with shop leadership to uphold operational standards and support team development. The position involves serving guests, resolving concerns, preparing and serving products, and helping with opening, closing, and daily operational tasks. It also includes maintaining product quality, food safety, cleanliness, and workplace safety; assisting with inventory, supplies, cash handling, and documentation; and accurately preparing third-party delivery orders. Coordinators help foster a positive, inclusive workplace and share flavor stories with guests. The role requires availability for evenings, weekends, and holidays, at least three shifts per week including two closing shifts, and comfort working around common food allergens including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood. The listed pay is $17.99 plus an average of $11.00 in tips.

Requirements

Must be at least 18 years old.
Must be available to work evenings, weekends, and holidays.
Must be able to work at least three shifts per week, including two closing shifts.
High school diploma or GED required.
At least six months of food service, restaurant, retail, coffee, or hospitality experience required.
Strong communication skills and a passion for customer service.
Enjoy coaching, motivating, and supporting others.
Ability to thrive in a fast-paced, team-oriented environment.
Comfort discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

One or more years of food service, restaurant, retail, coffee, or hospitality experience preferred.
Interest in growing leadership skills and taking on greater responsibility.

Responsibilities

Coordinate daily shop operations to provide a smooth and welcoming guest experience.
Guide Scoopers during shifts, including managing task assignments, breaks, and team support.
Deliver exceptional customer service and thoughtfully resolve guest concerns.
Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and helping wherever needed.
Coordinate opening, closing, and daily operational tasks to maintain shop standards.
Coach and support Team Members with real-time feedback and training.
Help maintain product quality, food safety, cleanliness, and workplace safety standards.
Assist with inventory counts, supply management, cash handling, and daily documentation.
Ensure third-party delivery orders are prepared accurately and meet quality standards.
Foster a positive, inclusive work environment where Team Members feel supported and valued.
Learn and share flavor stories to help guests discover flavors.
Partner with shop leadership to uphold operational standards and support team development.

Benefits

401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
Medical, dental, and vision coverage may become available after 780 hours worked.
Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
Free, 24/7 access to licensed mental health professionals for employees and their families.
Flexible scheduling.
One hour of sick time per 30 hours worked.
12 weeks of paid parental leave at 70% pay.
Two hours of paid voting time.
Up to $1,800 per year for learning goals.
Career development and growth opportunities.
30% Team Member discount and early access to new flavors.
Commuter FSA.
UHC Wellness Rewards, with the opportunity to earn up to $1,000.
Affordable FIGO Pet Insurance.
Optional earned wages access.