Shift Coordinator - Totem Lake $22.37 + avg. $10.01 tips!

Salt & Straw • Kirkland, WA

5d • $22

About The Position

Salt & Straw is hiring a Shift Coordinator to support daily shop operations in a fast-paced hospitality and retail food service environment. The role helps create exceptional guest experiences while coordinating shift workflows, coaching and supporting team members, and maintaining smooth day-to-day operations. Shift Coordinators work alongside the team in customer-facing and operational tasks, including scooping, waffling, hosting, register operation, and cleaning. The position involves working around common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.

Requirements

• Must be at least 18 years old.
• Available to work evenings, weekends, and holidays.
• Able to work at least three shifts per week, including two closing shifts.
• High school diploma or GED.
• At least six months of food service, restaurant, retail, coffee, or hospitality experience.
• Strong communication skills and a passion for customer service.
• Enjoys coaching, motivating, and supporting others.
• Thrives in fast-paced, team-oriented environments.
• Comfortable discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

• One or more years of food service, restaurant, retail, coffee, or hospitality experience is preferred.
• Interest in developing leadership skills and taking on greater responsibility.

Responsibilities

• Coordinate daily shop operations to provide a smooth and welcoming guest experience.
• Guide Scoopers during shifts, including managing task assignments, breaks, and team support.
• Deliver exceptional customer service and thoughtfully resolve guest concerns.
• Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and assisting where needed.
• Coordinate opening, closing, and daily operational tasks to maintain shop standards.
• Coach and support Team Members through real-time feedback and training.
• Help maintain product quality, food safety, cleanliness, and workplace safety standards.
• Assist with inventory counts, supply management, cash handling, and daily documentation.
• Ensure third-party delivery orders are prepared accurately and meet quality standards.
• Foster a positive, inclusive work environment where Team Members feel supported and valued.
• Learn and share flavor stories to help guests discover flavors.
• Partner with shop leadership to uphold operational standards and support team development.

Benefits

• Optional earned wage access.
• 401(k) plan with a 50% company match up to 1% of salary after three months, including for part-time Team Members.
• Medical, dental, and vision coverage may become available after 780 hours worked.
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
• Free, 24/7 access to licensed mental health professionals for employees and their families, including text, chat, web, and in-person sessions.
• Flexible scheduling.
• One hour of sick time per 30 hours worked.
• 12 weeks of paid parental leave at 70% pay.
• Two hours of paid voting time.
• Up to $1,800 per year for learning goals, plus career development and growth opportunities.
• 30% Team Member discount and early access to new flavors.
• Commuter FSA.
• UHC Wellness Rewards, with the opportunity to earn up to $1,000.
• Affordable FIGO Pet Insurance.
• Inclusive and supportive workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED