Shift Coordinator - Totem Lake $22.37 + avg. $10.01 tips!

Salt & Straw•Kirkland, WA

7d•$22 - $22•Onsite

About The Position

Salt & Straw is hiring a Shift Coordinator to support daily shop operations in a fast-paced hospitality and retail food service environment. The role helps create exceptional guest experiences by coordinating shift workflows, assisting and coaching team members, and maintaining smooth day-to-day operations. Shift Coordinators also perform hands-on shop tasks, including scooping, waffling, hosting, register operation, and cleaning, and partner with shop leadership to uphold standards and support team development. The position is based at the Totem Lake shop in Kirkland, Washington, and pays $22.37 per hour, with average tips of $10.01. Candidates must be available for evenings, weekends, and holidays; work at least three shifts per week, including two closing shifts; and be comfortable working around common food allergens.

Requirements

Must be at least 18 years old.
Available to work evenings, weekends, and holidays.
Able to work at least three shifts per week, including two closing shifts.
High school diploma or GED.
At least 6 months of food service, restaurant, retail, coffee, or hospitality experience.
Enjoys coaching, motivating, and supporting others.
Strong communication skills and a passion for customer service.
Able to thrive in a fast-paced, team-oriented environment.
Comfortable discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

One or more years of food service, restaurant, retail, coffee, or hospitality experience is preferred.
Interest in growing leadership skills and taking on greater responsibility.

Responsibilities

Coordinate daily shop operations to ensure a smooth and welcoming guest experience.
Guide Scoopers during shifts, including managing task assignments, breaks, and team support.
Deliver exceptional customer service and thoughtfully resolve guest concerns.
Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and helping wherever needed.
Coordinate opening, closing, and daily operational tasks to maintain shop standards.
Coach and support Team Members through real-time feedback and training.
Help maintain product quality, food safety, cleanliness, and workplace safety standards.
Assist with inventory counts, supply management, cash handling, and daily documentation.
Ensure third-party delivery orders are prepared accurately and meet quality standards.
Foster a positive, inclusive work environment where Team Members feel supported and valued.
Learn and share flavor stories to help guests discover their next favorite scoop.
Partner with shop leadership to uphold operational standards and support team development.

Benefits

Optional access to earned wages.
401(k) match: 50% company match up to 1% of salary after three months, including for part-time Team Members.
Medical, dental, and vision coverage may become available after 780 hours worked.
Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
Free 24/7 access to licensed mental health professionals for the employee and their family, including text, chat, web, and in-person sessions.
Flexible scheduling.
One hour of sick time per 30 hours worked.
12 weeks of paid parental leave at 70% pay.
Two hours of paid voting time.
Up to $1,800 per year for learning goals, plus career development and growth opportunities.
30% Team Member discount and early access to new flavors.
Commuter FSA.
UHC Wellness Rewards, with the opportunity to earn up to $1,000.
Affordable FIGO Pet Insurance.
A welcoming, supportive workplace where every Team Member is valued, respected, and inspired.