Shift Coordinator - Wynwood $15.75 + avg. $7.38 tips!

Salt & Straw • Miami, FL

4d

About The Position

Salt & Straw is hiring a Shift Coordinator to support daily shop operations and create exceptional guest experiences in a fast-paced hospitality and retail food service environment. Shift Coordinators guide and support team members throughout each shift, help coordinate workflows, and contribute directly to shop tasks such as scooping, waffling, hosting, operating the register, and cleaning. They partner with shop leadership to uphold operational standards and support team development.

The role involves coordinating opening, closing, and daily operational tasks; coaching team members; maintaining product quality, food safety, cleanliness, and workplace safety; and assisting with inventory, supplies, cash handling, and documentation. Shift Coordinators also prepare third-party delivery orders accurately, resolve guest concerns, and share flavor stories with guests. The position requires availability for evenings, weekends, and holidays, at least three shifts per week, including two closing shifts. Common food allergens are present in the work environment.

Requirements

• Must be at least 18 years old.
• Must be available to work evenings, weekends, and holidays.
• Must be able to work at least three shifts per week, including two closing shifts.
• High school diploma or GED.
• At least six months of food service, restaurant, retail, coffee, or hospitality experience.
• Strong communication skills and a passion for customer service.
• Enjoy coaching, motivating, and supporting others.
• Able to thrive in a fast-paced, team-oriented environment.
• Comfortable discussing flavors, offering samples, and creating memorable guest experiences.

Nice To Haves

• At least one year of food service, restaurant, retail, coffee, or hospitality experience is preferred.
• Interest in growing leadership skills and taking on greater responsibility.

Responsibilities

• Coordinate daily shop operations to support a smooth, welcoming guest experience.
• Guide Scoopers during shifts, including assigning tasks, managing breaks, and providing team support.
• Deliver customer service and thoughtfully resolve guest concerns.
• Perform shop tasks including scooping, waffling, hosting, operating the register, and cleaning.
• Coordinate opening, closing, and daily operational tasks to maintain shop standards.
• Coach and support team members through real-time feedback and training.
• Help maintain product quality, food safety, cleanliness, and workplace safety standards.
• Assist with inventory counts, supply management, cash handling, and daily documentation.
• Ensure third-party delivery orders are prepared accurately and meet quality standards.
• Foster a positive, inclusive environment where team members feel supported and valued.
• Learn and share flavor stories to help guests discover products.
• Partner with shop leadership to uphold operational standards and support team development.

Benefits

• 401(k) match: 50% company match up to 1% of salary after three months, including for part-time team members.
• Medical, dental, and vision coverage may become available after 780 hours worked.
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental Accident, Critical Illness, and Hospital Indemnity Insurance.
• Free 24/7 access to licensed mental health professionals for employees and their families.
• Flexible scheduling.
• Sick time accrues at one hour per 30 hours worked.
• 12 weeks of paid parental leave at 70% pay.
• Two hours of paid voting time.
• Up to $1,800 per year for learning goals.
• Career development and growth opportunities.
• 30% team member discount and early access to new flavors.
• Commuter FSA.
• UHC Wellness Rewards, with the opportunity to earn up to $1,000.
• Affordable FIGO Pet Insurance.
• Optional earned-wage access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED