Shift Coordinator Full-Time

LifeStream•New Bedford, MA

About The Position

The Shift Coordinator supervises program staff during assigned shifts and ensures program support and services are provided. The role includes coordinating schedules and coverage, training and mentoring employees, maintaining a welcoming and personalized home environment, and ensuring compliance with licensing indicators and safety regulations. The coordinator also oversees quality assurance, documentation, administrative operations, community integration, communication, medication protocols, and support for medical appointments. The position requires flexibility in scheduled hours to meet program needs and may involve management oversight during inclement weather.

Requirements

Three years of experience in Human Services.
High school diploma or GED.
Proven leadership skills.
Proven track record as a team player capable of influencing all levels of management.
Maintain an acceptable CORI.
Pass a negative drug screening.
Valid driver's license.
Use of a personal vehicle for work purposes.
Flexibility with weekly scheduled hours to accommodate program needs.
Demonstrated commitment to the philosophy of community inclusion.

Responsibilities

Directly supervise program staff during shifts and ensure their participation in program operations.
Ensure program support and services are provided, support coordinators with program scheduling, and assist the Residential Coordinator 2 with finding coverage.
Provide on-the-job training, mentoring, and role modeling, and direct employee activities during shifts.
Maintain an inviting, comfortable, and personalized home environment that reflects the interests and preferences of the individuals supported.
Ensure the home complies with licensing indicators and safety regulations in the Safety Plan, and submit work orders when facilities assistance is needed.
Ensure ISP goals and objectives are followed and required documentation exists for each goal area.
Coordinate with the Residential Coordinator 2 and clinical department to ensure needed support is available.
Identify support needs not included in the ISP process and use available resources to address them.
Attend required meetings and training.
Track individual entitlements and expenditures using standard accounting practices.
Ensure staff decisions support individual choice and empowerment.
Collect and submit documentation to the electronic database and complete required records promptly and according to guidelines.
Promote employee morale and build a positive, inclusive team environment.
Promote the organization's mission, vision, and values of community, commitment, and continuous learning.
Enhance community integration for individuals supported using a person-centered approach.
Be responsible for the outcome of the Survey and Certification Review.
Communicate with DDS Service Coordinators, parents, guardians, employees, team members, vendors, and the community.
Report program communications promptly to the Residential Coordinator 2.
Report suspected abuse or neglect to DPPC as a mandated reporter.
Ensure medications are available at home, follow the medication ordering protocol, and adhere to Medication Administration Program (MAP) policy.
Assist with medical appointments and necessary follow-ups.
Provide management oversight during inclement weather.
Use a personal vehicle for work purposes.