Shelter Operations Manager
About The Position
The Shelter Operations Manager oversees the daily programmatic and operational functions of Cornerstone’s Emergency Services Program, including 24-hour shelter, hotel, and crisis line services. The Manager provides leadership and supervision to ensure trauma-informed, survivor-centered, culturally responsive services in a safe, welcoming, and inclusive environment. Responsibilities include daily operations, program quality, strategic planning, operational decision-making, and employee management, with direct oversight of full-time shelter staff and other positions as assigned. In collaboration with the Senior Director of Housing and Support Services and the Shelter Coordinator, the Manager supports recruitment, hiring, onboarding, and staff training. The role also works with internal teams and community partners to meet survivor needs, support transitions from shelter, and ensure compliance with organizational policies and program requirements.
Requirements
- At least 2 years of supervisory or management experience.
- At least 2 years of experience providing direct services to survivors of domestic violence, sexual violence, human trafficking, or homelessness.
- Experience providing direct services and advocacy to individuals and families impacted by domestic violence, sexual violence, and/or human trafficking.
- Strong understanding of survivor-centered and trauma-informed practices.
- Knowledge of the intersection of domestic violence, poverty, homelessness, and housing instability, including available housing resources and community supports.
- Strong leadership, communication, and interpersonal skills, with the ability to supervise, coach, and support staff effectively.
Nice To Haves
- Supervisory or management experience in shelter operations, housing advocacy, or social services.
- A degree in a related field or equivalent social services experience.
- Bilingual or multilingual skills.
- Proficiency in Microsoft Office and web-based applications.
Responsibilities
- Oversee, develop, and evaluate shelter, hotel, and 24/7 crisis line services in alignment with Cornerstone’s mission, values, and program standards.
- Provide staff supervision, coaching, performance management, and accountability, including regular supervision meetings and ongoing professional development.
- Collaborate with the Shelter Coordinator on recruitment, hiring, onboarding, training, and the development and maintenance of training materials, policies, and procedures.
- Oversee advocates’ support of participants in achieving goals, developing safety plans, accessing resources, and transitioning from shelter or hotel placements.
- Ensure staff maintain current knowledge of housing, social services, mental health resources, and community-based supports, with attention to barriers affecting marginalized and underrepresented communities.
- Ensure advocates follow established advocacy practices, confidentiality requirements, data privacy standards, and Day One protocols, technology, and referral processes.
- Respond to requests from Program Leadership, Finance, Development, and Human Resources related to grants, funder reporting, staffing, and budget management.
- Oversee shelter resources, facility maintenance, transportation, and other contracted services.
- Maintain accurate personnel documentation, including schedules, time sheets, supervision records, performance documentation, and related employee records.
- Monitor Apricot data entry, quarterly reports, program statistics, and other reporting requirements to ensure accuracy, timeliness, and compliance.
- Review and submit invoices, credit card documentation, and other financial records within established deadlines, and ensure critical incidents are documented and reported appropriately.
- Collaborate with internal teams and community partners to meet survivor needs and support transitions from shelter.
Benefits
- Free virtual mental health counseling for employees and their families.
- Free telemedicine for employees and enrolled family members.
- 401(k) after 90 days, with up to 4% employer match after 1 year.
- Paid parental leave after 1 year of service.
- Medical, dental, and vision insurance, eligible the first month after 30 days.
- HSA and FSA options.
- Free basic life and AD&D insurance.
- Free long-term disability insurance.
- Voluntary short-term disability insurance.
- Generous PTO: 168 hours to start, increasing after 24 months.
- 11 paid holidays and 2 floating holidays.
- Paid birthday off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
