Part-Time Shelter Monitor

PathForward•Arlington, VA

About The Position

The Shelter Monitor monitors shelter residents’ activities and ensures compliance with program rules and expectations. The role helps maintain residents’ safety and the security and sanitation of the program, provides direct support to residents, and works collaboratively with Case Managers to support residents’ successful completion of their Individual Housing Plans and transition to stable housing. The position reports to the Assistant Shelter Director and supports safe, secure, and efficient facility operations around the clock.

Requirements

A bachelor’s degree in Human Services or a related field; or a high school diploma/GED and at least two years of community-based social services or other related experience with homeless adults, people with mental illness, or people with substance use issues.
Ability to interact and communicate effectively with others, orally and in writing.
Ability to prepare written reports, monitor and direct program activities, and ensure the safety and security of program operations.
Knowledge of Word, Excel, and Homeless Management Information System databases.
Acquire and maintain CPR/First Aid certification once employed.
Ability to safely operate a motor vehicle to transport oneself, others, and program supplies as necessary.
Physical ability to travel to assigned locations; stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, and hear; perform basic and light home maintenance; and operate office equipment.
Ability to move and lift light objects weighing up to 30 pounds.
Ability to operate office equipment requiring continuous or repetitive hand and arm movements.
Ability to remain seated for extended periods.

Nice To Haves

Ability to communicate in Spanish, both orally and in writing.

Responsibilities

Maintain a safe and manageable living environment for shelter residents.
Monitor residential areas, remain visible, and interact continuously with residents.
Assist residents, within role limits, with processing issues and problem-solving.
Monitor medication and medication-consumption logs according to program policy.
Consult with the supervisor or supervisor on duty about residents’ personal needs, behavior, and service planning.
Check for contraband through observation and searches conducted under applicable protocols.
Follow breathalyzer and urinalysis policies as necessary.
Supervise resident activities and other programming.
Attend staff meetings and trainings as directed.
Maintain visitor protocols and complete daily logs.
Follow critical incident protocols and complete related documentation.
Maintain accurate shift records and incident reports.
Maintain resident sign-in/sign-out logs, logbooks, and other records.
Collect data using the HMIS database.
Conduct facility and grounds inspections through rounds or CCTV monitoring.
Conduct fire drills and perform safety duties, including implementing emergency evacuation procedures.
Answer telephone calls and route calls or messages to appropriate staff.
Respond to in-person and telephone inquiries from the public.
Receive, account for, and secure donations during the shift, and provide donation receipts upon request.
Perform other duties as assigned.