Full-time Shelter Monitor

PathForward•Arlington, VA

About The Position

The Shelter Monitor monitors shelter residents’ activities and enforces program rules and expectations, while helping maintain resident safety and facility security and sanitation. The role provides direct program support to residents and works collaboratively with Case Managers to support residents’ successful completion of their Individual Housing Plans (IHPs) and transition to stable housing. The Shelter Monitor reports to the Shelter Director and has no supervisory responsibilities. The required schedule is Monday through Friday, 5:00 p.m. to 1:00 a.m.; this is the only shift available. Work is performed in a shelter and may involve frequent interruptions and a variety of weather conditions. The position may require flexible hours, including weekends, overnights, evenings, and holidays.

Requirements

At least 2 years of experience in community-based social services or other related experience working with homeless adults, people with mental illness, and/or people with substance use disorders.
Ability to work with people with serious mental illness and/or substance addiction.
Ability to prepare written reports and monitor and direct program activities efficiently.
Ability to consistently ensure the safety and security of program operations.
Proficient knowledge of Microsoft Word, Excel, and similar software.
Proficient knowledge of Homeless Management Information System databases.
Demonstrated good judgment and consistent respect toward clients and staff.
Excellent written and verbal communication, interpersonal, and organizational skills.
Reliable and dependable, with the ability to manage multiple tasks and deadlines.
Valid driver’s license.
Must acquire and maintain CPR/First Aid certification once employed.
Ability to lift at least 30 pounds.
Availability for the required Monday-through-Friday, 5:00 p.m.–1:00 a.m. schedule; the posting also notes that work may include weekends, overnights, evenings, and holidays.

Nice To Haves

Bachelor’s degree in Human Services or a related field preferred.
Ability to communicate in both Spanish and English preferred.

Responsibilities

Maintain a safe, secure, efficient, and manageable facility and program, including resident and staff safety during emergencies.
Monitor residential areas, remain visible, interact with residents, and enforce agency policies and program rules.
Encourage residents’ progress toward stable housing and support them with processing issues and problem-solving within appropriate limits.
Work collaboratively with Case Managers to support residents’ Individual Housing Plans.
Monitor medication and consumption logs in accordance with program policy.
Consult with the supervisor or supervisor on duty regarding residents’ needs, behavior, and service planning.
Check for contraband through observation and searches conducted according to program protocols; follow breathalyzer and urinalysis policies as necessary.
Supervise resident activities and other programming.
Attend staff meetings and trainings as directed.
Maintain visitor protocols, daily procedures, resident sign-in/sign-out logs, and other logbooks and records.
Follow critical incident procedures and prepare thorough incident reports and accurate shift records.
Collect data using the Homeless Management Information System (HMIS) database.
Conduct facility and grounds inspections through periodic rounds or CCTV monitoring.
Conduct fire drills and carry out other safety duties, including emergency evacuation procedures.
Answer telephone calls and route calls or messages to appropriate staff; respond to in-person and telephone inquiries from the public.
Receive, account for, and secure donations received during the shift, and provide donation receipts upon request.
Perform other duties and projects as assigned.