Full-time Shelter Monitor

PathForward•Arlington, VA

3d•$0 - $20•Onsite

About The Position

The Shelter Monitor monitors residents’ activities and ensures compliance with shelter program rules and expectations. The role helps maintain resident safety, facility security, and sanitation, and provides direct program support to residents in collaboration with Case Managers to help them successfully complete their Individual Housing Plans (IHPs). The Shelter Monitor reports to the Shelter Director. The required schedule is Monday through Friday, 5:00 p.m. to 1:00 a.m.; only this shift is available.

Requirements

Ability to work with people with serious mental illness and/or substance addiction.
Ability to prepare written reports.
Ability to monitor and direct program activities efficiently.
Ability to consistently ensure the safety and security of program operations.
Proficient knowledge of Microsoft Word, Excel, and similar software.
Proficient knowledge of Homeless Management Information System databases.
Demonstrated ability to exercise good judgment.
Ability to treat all clients and staff with respect consistently.
Excellent written and verbal communication skills.
Excellent interpersonal and organizational skills.
Reliable and dependable, with the ability to manage multiple tasks and deadlines.
Valid driver’s license.
At least two years of experience in community-based social services or related work with homeless adults, people with mental illness, and/or people with substance use disorders.
CPR/First Aid certification must be acquired and maintained once employed.
Ability to lift at least 30 pounds.
Availability for the required Monday–Friday, 5:00 p.m.–1:00 a.m. shift.

Nice To Haves

Bachelor’s degree in Human Services or a related field.
Ability to communicate in both Spanish and English.

Responsibilities

Maintain a safe, secure, and efficient facility and program.
Protect residents and staff during fires and other emergencies.
Ensure residents comply with agency policies and rules.
Encourage residents’ successful transition to stable housing.
Maintain a safe and manageable living environment for shelter residents.
Monitor residential areas, remain visible, and interact continuously with residents.
Assist residents, within role limits, with processing issues and problem-solving.
Monitor medication and the consumption log in accordance with program policy.
Consult the direct supervisor or supervisor on duty regarding residents’ personal needs, behavior, and service planning.
Check for contraband through observation and room or package/purse searches in accordance with search, contraband, and weapons protocols.
Follow breathalyzer and urinalysis policy as necessary.
Supervise program activities and other resident programming.
Attend staff meetings and trainings as directed.
Maintain visitor protocols and follow daily log procedures.
Follow critical incident protocols and complete accompanying documentation.
Maintain comprehensive, accurate shift records and thorough incident reports.
Maintain resident sign-in/out logs and other logbooks and records.
Collect data using the HMIS database.
Conduct periodic facility and grounds inspections through rounds or CCTV monitoring.
Conduct periodic fire drills and perform other assigned safety duties, including implementing emergency evacuation protocols.
Answer telephone calls and route calls or messages to appropriate staff; respond to public inquiries in person and by telephone.
Receive, account for, and secure donations received during the shift, and provide donation receipts upon request.
Perform other duties and projects as assigned.