Shelter Monitor (Seasonal), (1540) 801 East Men's Shelter

Catholic Charities of the Archdiocese of Washington•Washington, DC

2d•Onsite

About The Position

The Shelter Monitor provides primary support to clients at Catholic Charities’ hypothermia shelter facility in the 801 East Men’s Shelter within the Housing and Homeless Services Department. The role monitors daily shelter activities, enforces program rules and regulations, completes electronic bed assignments and shelter intake, conducts hourly facility rounds, and records relevant log entries and incident reports. The Shelter Monitor helps maintain a safe and orderly environment, follows emergency preparedness plans and policies, and responds to client behavior using de-escalation as needed. The position engages shelter guests, colleagues, community stakeholders, funders, and vendors professionally using trauma-informed and housing-first approaches. The position is performed in an emergency shelter facility. Available schedules are Thursday–Monday, Saturday–Wednesday, or Tuesday–Saturday, each from 11:00 p.m. to 7:00 a.m. This is a seasonal role.

Requirements

High school diploma or GED.
Six months of experience in human services or customer service; experience with people who have experienced homelessness is preferred.
Knowledge of principles and processes for providing excellent customer service.
Computer skills, preferably in a PC, Windows-based/Office 365 environment and web-based database software.
Ability to work under pressure.

Nice To Haves

Experience working with people who have experienced homelessness.
Computer experience in a PC, Windows-based/Office 365 environment and web-based database software.

Responsibilities

Complete the computer- or web-based bed check-in and intake process for clients during overnight and evening shifts and provide appropriate referrals as needed.
Conduct hourly facility rounds and promptly record entries using computer- or web-based systems according to protocol.
Promptly report potential or existing concerns and emergencies related to client, staff, or facility safety and security to a supervisor or manager, by phone when necessary.
Maintain ongoing communication with on-site team members, supervisors, management, janitorial staff, and security personnel to support client and staff safety.
Provide crisis intervention, including conflict resolution, de-escalation, CPR, first aid, administering NARCAN when appropriate, calling 911, and completing unusual incident reports in the DC Department of Human Services incident reporting system.
Address client, staff, and facility issues with respectful, professional language and demeanor and strong customer service.
Use Crisis Prevention Institute de-escalation techniques, contact 911, and complete and submit incident reports as necessary.
Enforce program rules and regulations, including client rights and the Homeless Services Reform Act; mediate and resolve conflicts among shelter guests and complete rule violation forms when appropriate.
Promote a hospitable, customer-oriented environment for clients.
Report facility maintenance needs through the established web-based portal or emergency maintenance reporting protocol.
Help maintain shelter storage areas and report supply inventory needs to the responsible supervisor or assigned staff.
Assist with safe storage and ready access for clients’ self-administration of medication as needed.
Support facility emergency response and continuity-of-operations assignments, including facilitating or participating in drills such as fire, lockdown, and environmental hazard drills.
Distribute and collect bed sheets and blankets and perform laundry duties for bed sheets during the shift.
Distribute available in-kind donations and supplies, including emergency food, clothing, and hygiene supplies, following logbook and shelter policies.
Receive and distribute daily guest meals, monitor meals using ServSafe practices before distribution, and submit daily meal quality status reports to the funder through a web-based system.
Maintain facility cleanliness by sweeping, mopping, emptying trash, cleaning surfaces, and cleaning up spills.
Participate in the program’s quarterly continuous quality improvement process to improve on-site operations and practices.