Program Supervisor (1540), (Seasonal) 801 East Men's Shelter

Catholic Charities Archdiocese of Washington•Washington, DC

2d•Onsite

About The Position

The Program Supervisor oversees staff and administration of Hypothermia shelter facilities, coordinating and monitoring coverage to ensure programs and services comply with best-practice standards, contract and grant requirements, and agency policies and procedures. The supervisor also ensures facilities are stocked with needed supplies. The role provides administrative supervision to up to 25 seasonal on-call employees and is based in an emergency shelter facility. The schedule is Thursday through Monday, 3:00 PM to 11:00 PM. Salary is $57,792 yearly.

Requirements

High school diploma or GED.
Two years of direct service experience working with adults experiencing homelessness or other vulnerable adult populations.
Two years of administrative supervisory experience.
Valid local driver's license and clean driving record.
Ability to establish and maintain cooperative working relationships.
Ability to operate job-related equipment, including basic computer programs and systems.

Responsibilities

Supervise a team of Shelter Monitors.
Recruit, hire, evaluate, and support the professional development of staff.
Develop and implement processes to control and minimize overtime.
Conduct regular staff meetings and individual supervision meetings as needed.
Review and approve timesheets promptly and monitor clock-in and clock-out procedures.
Ensure consistent and timely shift scheduling, shift coverage, and program and contract compliance.
Provide supplies and replenishment support to program sites; collect facility documents and additional supplies from locations as needed.
Complete required agency and contract trainings and monitor staff completion of trainings.
Immediately report incidents and staff violations to program leadership through agency email or phone.
Ensure client intake is completed accurately and promptly.
Provide crisis intervention for clients in the facility as needed.
Maintain facility cleanliness, safety, and security; promptly address unsafe or hazardous conditions.
Address staff concerns requiring resolution or follow-up in a timely manner.
Participate in continuous quality improvement to deliver best-practice services.
Promote a hospitable, customer-oriented environment for clients.
Promptly report unusual, risk-related, or suspicious activities according to incident-reporting procedures.
Demonstrate agency values of integrity, dignity, and respect.
Mediate client or staff conflicts as needed and collaborate with team members to support one another.
Document client violations of facility rules.