Shelter Monitor (Seasonal), (1540) 801 East Men's Shelter

Catholic Charities of the Archdiocese of Washington•Washington, DC

2d•Onsite

About The Position

The Shelter Monitor (Seasonal) provides primary support to clients at Catholic Charities’ hypothermia shelter facility in the 801 East Men’s Shelter within the Housing and Homeless Services Department. The role monitors daily shelter activities, enforces program rules and regulations, completes electronic bed assignments and shelter intakes, and conducts hourly facility rounds with appropriate log entries and incident reports. It helps maintain a safe and orderly environment, follows emergency preparedness plans and policies, and de-escalates client behavior as needed. The Shelter Monitor addresses shelter guests, staff, community stakeholders, funders, and vendor partners professionally using a trauma-informed, housing-first approach. The position also supports shelter operations through crisis intervention, facility and supply maintenance reporting, meal and donation distribution, laundry and cleaning duties, and participation in emergency drills and quality improvement activities.

Requirements

High school diploma or GED.
Six months of experience in human services or customer service.
Knowledge of principles and processes for providing excellent customer service.
Computer skills, preferably in a PC, Windows-based/Office 365 environment and with web-based database software.
Ability to work under pressure.

Nice To Haves

Experience working with people who have experienced homelessness.

Responsibilities

Complete computer- or web-based bed check-in and intake for clients during overnight and evening shifts, and provide appropriate referrals as needed.
Conduct hourly facility rounds and promptly record entries in computer- or web-based systems according to protocol.
Urgently report potential or existing concerns and emergencies involving clients, staff, or facility safety and security to a supervisor or manager, including by phone when necessary.
Communicate with on-site team members, supervisors, management, janitorial staff, and security personnel to support client and staff safety.
Provide crisis intervention, including conflict resolution, de-escalation, CPR, first aid, administering NARCAN when appropriate, calling 911, and completing unusual incident reports in the DC Department of Human Services reporting system.
Address client, staff, and facility issues with respectful, professional language and customer service.
Use Crisis Prevention Institute de-escalation techniques, contact 911, and complete and submit incident reports as necessary.
Enforce program rules and regulations, including client rights and the Homeless Services Reform Act; mediate conflicts among shelter guests and complete rule violation forms as appropriate.
Create a hospitable, customer-oriented environment for clients.
Report facility maintenance needs to supervisors or assigned program staff through the web-based portal or emergency maintenance reporting protocol.
Help maintain shelter storage areas and report supply inventory needs to the responsible supervisor or assigned staff.
Help provide safe storage and ready access for clients’ self-administration of medication as needed.
Facilitate or participate in emergency facility drills, including fire, lockdown, and environmental hazard drills, as part of Facility Emergency Response and Continuity of Operations assignments.
Distribute and collect bed sheets and blankets and perform laundry duties during the shift.
Distribute available in-kind donations and supplies, including emergency food, clothing, and hygiene supplies, according to logbook and shelter policies.
Receive and distribute daily guest meals, monitor meals according to ServSafe practices before distribution, and submit daily meal quality status reports to the funder through a web-based system.
Maintain facility cleanliness by sweeping, mopping, emptying trash, cleaning surfaces, and cleaning spills.
Participate in the program’s quarterly continuous quality improvement process to improve site operations and best practices.