Shelter Monitor (Seasonal), (1540) 801 East Men's Shelter

Catholic Charities Archdiocese of Washington • Washington, DC

2d

About The Position

The Shelter Monitor (Seasonal) provides primary support to clients at Catholic Charities’ hypothermia shelter facility in the 801 East Men’s Shelter, within the Housing and Homeless Services Department. The position monitors daily shelter activities, enforces program rules, completes electronic bed assignments and shelter intake, conducts hourly facility rounds, and records log entries and incident reports. The Shelter Monitor helps maintain a safe and orderly environment, follows emergency preparedness plans and policies, de-escalates client behavior as needed, and interacts professionally with guests, colleagues, community stakeholders, funders, and vendors using trauma-informed and housing-first approaches.

Work is performed in emergency shelter facilities. The listed schedules are Thursday–Monday, Saturday–Wednesday, or Tuesday–Saturday, each from 3:00 PM to 11:00 PM. Compensation is $20.31 per hour.

Requirements

• High school diploma or GED.
• Six months of experience in human services or customer service.
• Knowledge of principles and processes for providing excellent customer service.
• Computer skills, preferably in a PC, Windows-based/Office 365 environment and web-based database software.
• Ability to work under pressure.

Nice To Haves

• Experience in human services or customer service working with people who have experienced homelessness is preferred.

Responsibilities

• Complete computer- or web-based bed check-in and intake for clients during assigned evening shifts and provide referrals as needed.
• Conduct hourly facility rounds and promptly record entries in computer- or web-based systems according to protocol.
• Urgently report program concerns and emergencies involving clients, staff, facility safety, or security to a supervisor or manager.
• Communicate with on-site team members, supervisors, management, janitorial staff, and security personnel to support safety.
• Provide crisis intervention, conflict resolution, and de-escalation; provide CPR and first aid, administer NARCAN when appropriate, call 911 as needed, and complete required unusual incident reports.
• Address client, staff, and facility issues with respectful, professional language and strong customer service.
• Use Crisis Prevention Institute de-escalation techniques and submit incident reports as necessary.
• Enforce program rules and regulations, including client rights and the Homeless Services Reform Act; mediate guest conflicts and complete rule violation forms as appropriate.
• Help create a hospitable, customer-oriented environment for clients.
• Report maintenance needs through established procedures and assist with maintaining shelter storage areas.
• Report supply inventory needs to the responsible supervisor or assigned staff.
• Assist with safe storage and access for clients’ self-administration of medication as needed.
• Facilitate or participate in emergency facility drills, including fire, lockdown, and environmental hazard drills.
• Distribute and collect sheets and blankets and perform laundry duties during the shift.
• Distribute available in-kind donations and supplies, including emergency food, clothing, and hygiene supplies, according to shelter policies and logbook procedures.
• Receive and distribute daily guest meals, monitor meals using ServSafe practices before distribution, and submit daily meal-quality reports to the funder through a web-based system.
• Maintain facility cleanliness, including sweeping, mopping, emptying trash, cleaning surfaces, and cleaning spills.
• Participate in the program’s quarterly continuous quality improvement process to improve on-site operations and best practices.

What This Job Offers

• Education Level: High school or GED