Program Supervisor (1540), (Seasonal) 801 East Men's Shelter

Catholic Charities of the Archdiocese of Washington•Washington, DC

2d•Onsite

About The Position

The Program Supervisor oversees staff and administration of the Hypothermia shelters, coordinating and monitoring coverage to ensure services meet best-practice standards, contract and grant requirements, and agency procedures. The role also ensures shelter facilities are stocked and maintained, supports accurate client intake, and helps provide a safe, welcoming environment for clients. The position provides administrative supervision to up to 25 seasonal on-call employees.

Requirements

High school diploma or GED.
Two years of direct-service experience working with adults experiencing homelessness or other vulnerable adult populations.
Two years of administrative supervisory experience.
Valid local driver's license and clean driving record.
Ability to establish and maintain cooperative working relationships.
Ability to operate job-related equipment, including basic computer programs and systems.

Responsibilities

Supervise a team of Shelter Monitors.
Recruit and hire staff, conduct performance evaluations, and provide professional development.
Develop and implement processes to control and minimize overtime.
Conduct regular staff meetings and individual supervision meetings as needed.
Review and approve time sheets promptly and monitor clock-in and clock-out procedures.
Ensure consistent and timely shift scheduling and adequate coverage.
Ensure program and contract compliance.
Provide supplies and replenishment support to program sites.
Complete and collect facility documents and extra supplies from locations as needed.
Complete agency- and contract-required training and monitor staff training completion.
Immediately report incidents and staff violations to program leadership by agency email or phone.
Ensure client intake is completed accurately and promptly.
Provide crisis intervention for clients in the facility as needed.
Maintain facility cleanliness, safety, and security.
Address staff concerns requiring resolution or follow-up promptly.
Participate in continuous quality improvement to deliver best-practice services.
Create a hospitable, customer-oriented facility environment.
Promptly report unusual, risk-related, or suspicious activities through the incident-report process.
Take prompt action to eliminate unsafe or hazardous conditions.
Demonstrate the agency's core values of integrity, dignity, and respect.
Mediate client or staff conflicts as needed.
Collaborate with team members to support one another.
Document client violations of facility rules.